Tommy Grenier
Fairfield,CT
Summary
Tommy Grenier is an initiative-taking and skilled professional with 20 years of experience in customer service and sales operations. Tommy has a proven history of solving complex problems and strong analytical thinking. Expertise spans leadership, data analytics, customer focus, inventory management, route-to-market strategies, data mapping, and critical thinking.
Overview
20
20
years of professional experience
Work History
Senior Manager Out of Home Sales Operations & Digital Capabilities
Unilever
09.2014 - Current
- Successfully integrated the advanced “Golden Eye” image recognition AI into the Out of Home digital ecosystem, managing its implementation across a national network of over 8,000 stores
- This strategic initiative led to a notable 13% growth compared to the control group
- Directed the development and deployment of a comprehensive eRTM digital ecosystem “Magento” for the Out of Home Ice Cream division, covering an extensive network of more than 12,000 stores
- This effort significantly contributed to achieving a substantial sales volume of $200 million
- Implemented a business intelligence solution for data driven insights
- Established a comprehensive fixed asset management system for the Out of Home Ice Cream division, effectively managing the monitoring of a large fleet of over 75,000 freezers
- Lead and manage a diverse team of ten internal and external professionals, ensuring seamless coordination in freezer management, customer service, and sales operations
- Oversee and optimize an operational expenditure (OPEX) budget of $10M, ensuring efficient allocation and utilization of resources
- Direct and manage a capital expenditure (CAPEX) budget of $3-5M annually, which includes the strategic importation of freezers and comprehensive logistics management to support business operations
- Received the Digital Power Bank Award for the Golden eye implementation in the US
Customer Solutions Manager
Unilever
08.2011 - 09.2014
- Successfully integrated Out of Home Ice Cream customer service activities into the existing operational framework from Advantage Sales
- Lead a team of six customer service analyst, providing training & mentorship to improve performance
- Analyzed customer feedback and metrics to identify areas for improvement and implemented corrective actions
- Owned the On-Shelf Availability work stream for North America
- Managed the allocation process for Ice cream in Out of Home
- Lead cross-functional Community of Practice teams comprised of OSA champions from Supply Chain & Customer Development
Customer Solutions Analyst
Unilever
11.2008 - 08.2011
- Developed store level Kpi for OSA utilizing Lost Tree Concepts & TPM methodology
- Coordinated cross functional COP
- Trained customer support on Loss Tree Concepts
- Lead 'Swat' teams focused on implementing solutions within Ice Cream OOS, Deo OOS, Promo Execution, POS and Distributor Management
- Implemented use of Continuous Improvement tools, in-store audits and loss tree generation through the proven 5-step collaborative approach with top customers
- Identified and drove sustainable improvements in On Shelf Availability through void and out of stock reductions utilizing ePOS data
Business Project Lead “Igloo”
Unilever
01.2008 - 10.2008
- Lead the Order Management team in the integration of the Ice cream Business into the Vital landscape
- Developed and implemented the Order Management component of the order-to-cash process
- Documented and process mapped all nuances of the ice cream business
- Captured all user requirements that were unique or different from the vital landscape
- Worked with IT counterparts to configure SAP to accommodate processes
- Coordinated unit, string and integration testing
- Provided monthly updates to PMO leadership team
Customer Service Team Leader
Unilever
05.2004 - 01.2008
- Managed the order-to-cash flow for eight Customer Support Analysts for the MDVC team
- Researched and resolved product allocation issues
- Orchestrated monthly Customer Care Team Meeting with key members of logistics and sales for key accounts
- Partnered with IT in developing EOM report utilizing Merlin and Business Warehouse
- Participated in a sub team in the development of and flawless execution of promotional plans at the point of purchase
- Utilized the IBM vendor management tool to analyze past promotions for Safeway on the laundry category to improve demand signal
Education
Bachelor of Science -
Western Connecticut State University
Danbury, CTSkills
- Team Management
- Mentorship
- Data Analytics
- Business Intelligence
- AI Integration
- Customer Service
- Customer Satisfaction
- Inventory Management
- Route-to-Market Strategies
- Data Mapping
Digital Power Bank Award
Awarded for implementing store-level order creation using image recognition AI.
Timeline
Senior Manager Out of Home Sales Operations & Digital Capabilities
Unilever
09.2014 - Current
Customer Solutions Manager
Unilever
08.2011 - 09.2014
Customer Solutions Analyst
Unilever
11.2008 - 08.2011
Business Project Lead “Igloo”
Unilever
01.2008 - 10.2008
Customer Service Team Leader
Unilever
05.2004 - 01.2008
Bachelor of Science -
Western Connecticut State University