Tommy Hall
DeSoto,TX
Summary
Resourceful Area Coordinator known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth operation in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Area Coordinator
Westrock Company
Dallas , Texas
06.2008 - Current
- Monitored and evaluated employee performance, providing feedback for improvement.
- Collaborated with other departments to ensure successful completion of projects.
- Organized team meetings to discuss progress on assigned tasks or objectives.
- Helped select new staff by attending interviews.
- Supervised staff by providing guidance and direction when necessary.
- Evaluated employees to assess and provide performance feedback.
- Led regular team meetings to communicate updates, gather feedback, and discuss strategies.
- Managed team performance through regular evaluations, feedback, and goal-setting.
- Conducted regular training sessions to improve staff skills and knowledge.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Sales Manager
Gillman Companies
Houston , Texas
10.2006 - 07.2007
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Customer Service Manager
Walmart
Huntsville , Texas
10.2001 - 03.2004
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Associate of Arts - Business Administration And Management
Sam Houston State
Huntsville , Texas05-2005
Skills
- Supply Chain Management
- Supply chain distribution
- Cost Reduction
- Continuous improvements
- Safety Management
- Task Delegation
- Production Management
- Profitability Optimization
- Employee Performance Management
- Operational Efficiency
- Reporting skills
- Project Management
- Documentation skills
- Risk Management
- Inventory Control
- Team Management
- Workforce Planning
- Quality Control
Timeline
Area Coordinator
Westrock Company
06.2008 - Current
Sales Manager
Gillman Companies
10.2006 - 07.2007
Customer Service Manager
Walmart
10.2001 - 03.2004
Associate of Arts - Business Administration And Management
Sam Houston State
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