Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

TOMMY HALLEY

New Orleans,LA

Summary

Results driven, high-performing, strategic-thinking, respected and dedicated professional with over 20 years of professional experience. Highly skilled at relationship-building with clients and across organizations and teams; exceptional writing, presenting, and interpersonal communication skills. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders in order to improve growth and profitability. Motivated to exceed business expectations while delivering highly accurate results. Seeking new professional challenges with room for growth and advancement.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Recreation Center Assistant

New Orleans Recreation Development
01.2017 - Current


  • Completing accident/incident reports accurately and submitting in a timely manner to NORDC within 24 hours of occurrence
  • Conferring with management and interacting with the public to resolve all customer complaints
  • Supervising and maintaining the recreation center, interior and exterior surrounding such as office space and all equipment
  • Monitoring the facility's conditions and needs to identify maintenance needs.
  • Enhanced visitor experiences by providing exceptional customer service and addressing inquiries promptly.
  • Increased membership sales by effectively promoting the center''s programs, facilities, and events to potential members.
  • Streamlined facility operations through diligent maintenance of recreational equipment and vigilant safety checks.
  • Assisted in the planning and execution of special events that attracted new visitors and increased community engagement.
  • Ensured timely communication with clients by handling phone calls, emails, and walk-in inquiries professionally and efficiently.

Appraiser

Orleans Parish Assessors Office
04.2013 - Current
  • Determines fair market value using a combination of two approaches to value (cost and market); utilizes computer assisted mass appraisal software (CAMA)
  • Enhanced appraisal accuracy by conducting thorough research and utilizing industry-leading tools.
  • Classifies, measures, photographs and draws to scale structures or improvements therein
  • Analyzes building permits, blueprints, maps, legal descriptions and new plats
  • Maintained up-to-date knowledge of local market trends, supporting more accurate valuations.
  • Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
  • Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
  • Sought continuous education opportunities, staying current on industry changes and best practices.
  • Supported fellow appraisers in developing their skills through mentorship and collaboration initiatives.
  • Achieved successful dispute resolutions by providing clear explanations of findings during review processes.
  • Identified potential inaccuracies before submission by carefully proofreading all appraisal reports.
  • Inspected new and existing properties and noted distinctive characteristics.
  • Took photographs of interior and exterior of buildings to properly document features and conditions.
  • Conducted assessments of residential properties to calculate current taxability and market values.

Department of Veterans Affairs
01.2013 - 04.2013
  • Manage incoming calls for Medicine Service Department
  • Organized and filed secure documents for physicians
  • Audit applications for physicians personal Identity Verification Cards
  • Processed and evaluated applications through Microsoft Access data base.

General Manager

TLH Mobile Tax Service
01.2005 - 01.2010
  • Managed preparation of all personal and business tax returns while generating a 3% increase in business revenue
  • Coordinated weekly staff meetings to decrease discrepancies to maximize productivity and performance
  • Audited transactions to verify accuracy and completeness of processed entries
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality of service.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-to-year business growth while leading operations, strategic vision, and long-range planning.

Credit Executive

Harrah's Casino
10.1999 - 08.2005


  • Trained all new employees in processing and approving credit lines which generated a 5% increase in departmental revenue
  • Conducted internal audits to align with state policies and regualations
  • Supervised, trained and evaluated nine team members to ensure high customer satisfaction and outstanding team performance.
  • Improved client satisfaction with efficient handling of credit applications, loan negotiations, and documentation processes.
  • Collaborated with cross-functional teams to streamline the credit review process, resulting in faster decision making.
  • Developed customized credit solutions for clients based on their unique financial needs and risk profiles.
  • Evaluated clients'' financial statements regularly to identify early warning signs of potential defaults or deteriorating financial conditions.
  • Contributed to a positive work environment by actively leading team meetings, sharing insights, and providing constructive feedback on colleagues'' work performance.

Accounting Manager

Davis Accounting
04.1996 - 10.1999
  • Processed bi-weekly payroll for 100 employees
  • Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
  • Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time.
  • Prepared individual and business tax returns for 300 clients
  • Managed Peachtree accounting systems to ensure accuracy of transactions
  • Perform reconciliations using Microsoft Excel and other tools.
  • Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
  • Reviewed analyzed, and improved the overall effectiveness of existing internal controls over financial reporting.
  • Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
  • Coordinated efforts between the accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.

Education

Bachelors of Arts - Public Administration

Southern University
New Orleans, LA

Skills

  • Process implementation
  • Proficient in
  • Microsoft Office
  • Team leadership
  • Data management
  • Data analysis
  • Client assessment and analysis
  • Interpersonal and written communication
  • Inspection reviews
  • Project management
  • Process improvement
  • Market valuations
  • Tax return presentation
  • Financial management
  • Budget analysis
  • Property inspection
  • Depreciation
  • Deadline-oriented
  • Peachtree
  • CAMA
  • NORDC
  • Staff Supervision and Training
  • Microsoft Office Suite Proficiency
  • Team Building Experience
  • Conflict Resolution Abilities
  • Community Outreach Experience
  • Personnel Supervision
  • Facilities Management
  • Data Collection and Analysis
  • Organizational Skills

Affiliations

Member of American Society of Public Administrators (ASPA) Member of Internal Revenue Service Volunteer Income Tax Assistance and Counseling Program Served as a volunteer at the 2013 Annual Conference at Hilton Riverside Hotel New Orleans.

Certification

  • Certified Deputy Appraiser - International Association of Assessing Officer, 2019-Current

Timeline

Recreation Center Assistant

New Orleans Recreation Development
01.2017 - Current

Appraiser

Orleans Parish Assessors Office
04.2013 - Current

Department of Veterans Affairs
01.2013 - 04.2013

General Manager

TLH Mobile Tax Service
01.2005 - 01.2010

Credit Executive

Harrah's Casino
10.1999 - 08.2005

Accounting Manager

Davis Accounting
04.1996 - 10.1999

Bachelors of Arts - Public Administration

Southern University

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TOMMY HALLEY