Tommy Hartmann
Summary
Knowledgeable CSC with proven track record in efficiently managing front desk operations and enhancing guest satisfaction. Successfully coordinated appointments, managed correspondence, and resolved client inquiries with professionalism. Demonstrated effective communication and problem-solving skills to ensure smooth and welcoming experiences for all visitors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Worker
Floyds99 Barbershop
12.2023 - 08.2024
- Assisted guests in booking reservations, resulting in increased occupancy rates and revenue generation.
- Managed a high volume of incoming calls, directing callers to appropriate personnel or assisting with their needs.
- Balanced daily cash drawer and processed payments accurately, maintaining financial integrity at the front desk.
- Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
Server, Greeter, Busser
Ashby ponds
05.2022 - 01.2023
- My position had me greeting customers and showing them to a table
- Other nights I would be taking care of 4-5 tables at a time, providing excellent experience with time management, communication, and efficiency
Education
High School diploma -
Briar Woods High School
Ashburn, VA10.2024
Masters - Human Resources
The University of Texas
05.2011
Skills
- Communication
- Time management
- Problem solving
- Teamwork
- Detail oriented
- Well-versed in Texas employment law
- Excellent written and oral communication skills
- Develops positive workplace relationships
- Confident in conflict resolution abilities
- Able to prioritize daily duties
- Proficiency with TimeForce timekeeper software
- Excel proficient
Accomplishments
Volley
Certification
- National Association of Human Resources Certified Trainer, 03/01/15
- National Association of Human Resources Certified Trainer, 02/01/23
Volunteer Experience
Briar Woods Varsity Volleyball Manager, 22525 Belmont Ridge Rd, Ashburn, Virginia, 20148, 03/01/21, 11/30/23, During every year at Briar Woods, I have been an important member of the Briar Woods volleyball staff, spending nearly 7 days a week making sure the team has all they need to succeed by keeping statistics during games, helping set up at practice, and scouting.
Timeline
Front Desk Worker
Floyds99 Barbershop
12.2023 - 08.2024
Server, Greeter, Busser
Ashby ponds
05.2022 - 01.2023
Masters - Human Resources
The University of Texas
High School diploma -
Briar Woods High School
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