Tommy Howard
Sales and Service
Englewood,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs, and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Corporate Sales & Service Representative
Vail Resorts
08.2022 - 04.2023
- Handled 40-60 inbound sales and customer service calls daily.
- Processed seasonal pass and ticket sales, while also answering general customer service inquiries via phone and email.
- Managed friendly and professional customer interactions.
- Excellent at building rapport with guest, through active listening, empathy and emotional intelligence.
- Constantly meet key performance metrics while driving brand value.
Territory Sales Representative
Solstice Agriculture
10.2021 - 04.2022
- Built relationships with customers and community to promote long term business growth.
- Maintained relationships with 20-30 established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Duties included cold calling, presenting product features, negotiating pricing, collaborating with retailers, provided technical support, acted as main point of contact and reported to national sales manager.
Customer Service Representative
Growgeneration Corp
04.2020 - 10.2020
- Developed and maintained relationships with customers to enhance customer satisfaction via phone and email.
- Collaborated with sales team to deliver outstanding customer support by providing accurate sales orders and tracking information.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Documented customer interactions for accurate, up-to-date records.
Territory Sales Representative
Humboldt Wholesale
02.2017 - 12.2019
- Maintained relationships with 20-30 established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Resurrected and monetized dormant leads to build book of business and increase revenues.
- Generated leads, qualified prospects and closed deals.
- Informed customers of promotions to increase sales productivity and volume.
Outside Sales Representative
TSK EXTERIORS LLC
10.2016 - 01.2017
- Established new accounts through cold calling and personal visits to potential customers
- Responsible for generating leads, setting appointments, customer support, sales and all aspects of business Development in assigned area
- Visited customer locations to assess damage, work with insurance adjusters, estimated repairs, processed claims, and signed restoration contracts.
Onboarding Consultant
Uber
02.2016 - 10.2016
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Managed restaurant relationships by keeping them informed, engaged and ready for active launch.
Valet Manager
LEG Valet
06.2015 - 05.2016
- Manage daily operations for multiple upscale restaurants in Union Station, Larimer Square and downtown Denver.
- Trained and supervise 20 employees to meet company standard.
- Strengthen relationships with restaurant and hotel management clients to ensure total customer satisfaction.
Valet Captain
Ace Parking
06.2014 - 05.2015
- Manage all driveway and parking operations for Buckhead Atlanta.
- Provided punctual, polite valet services to uphold professional standards.
- Effectively resolve all service issues in a timely matter.
- Built positive customer rapport for courteous, friendly and professional service
Manager
Ramada Inn
06.2012 - 05.2014
- Managed and motivated 10-20 employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional, organized, and safe environment for employees and patrons.
- Reduced liquor and food cost by 10% while increasing sales by 50%.
Manager
Colorado Ski & Golf
01.2006 - 01.2008
- Handled budgets, inventory, sales, scheduling, and performed daily managerial tasks for successful business with yearly revenue of $10+ million
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Master of Science - Health And Physical Education / Health Promotion
Mississippi State University
Starkville, MS12.1999
Bachelor of Science - Health And Physical Education/ Fitness Management
Mississippi State University
Starkville, MS05.1998
Skills
- Empathy
- Customer Relations
- Active Listening
- Technical Skillset
- Customer Service Management
- Zendesk
- Sales & Marketing
- Microsoft Outlook
- Time Management
- Sales
- Resolving Customer Issues
- Account Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Timeline
Corporate Sales & Service Representative
Vail Resorts
08.2022 - 04.2023
Territory Sales Representative
Solstice Agriculture
10.2021 - 04.2022
Customer Service Representative
Growgeneration Corp
04.2020 - 10.2020
Territory Sales Representative
Humboldt Wholesale
02.2017 - 12.2019
Outside Sales Representative
TSK EXTERIORS LLC
10.2016 - 01.2017
Onboarding Consultant
Uber
02.2016 - 10.2016
Valet Manager
LEG Valet
06.2015 - 05.2016
Valet Captain
Ace Parking
06.2014 - 05.2015
Manager
Ramada Inn
06.2012 - 05.2014
Manager
Colorado Ski & Golf
01.2006 - 01.2008
Master of Science - Health And Physical Education / Health Promotion
Mississippi State University
Bachelor of Science - Health And Physical Education/ Fitness Management
Mississippi State University
Similar Profiles
Danny SotoDanny Soto
F&B Support Back of House (Mountain) at Vail Resorts Vail Mountain ResortF&B Support Back of House (Mountain) at Vail Resorts Vail Mountain Resort
Ezrah DoddsEzrah Dodds
Lead Lift Operator at Vail ResortsLead Lift Operator at Vail Resorts
Lindsay BallLindsay Ball
Regional Housing Manager at Vail ResortsRegional Housing Manager at Vail Resorts
Mikeelie McGregorMikeelie McGregor
Lift Experience (Lift Operations) at Vail ResortsLift Experience (Lift Operations) at Vail Resorts
Rodrigo MontoyaRodrigo Montoya
Crew Member at Mad GreensCrew Member at Mad Greens