Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tommy Le

San Antonio

Summary

Seasoned Construction professional with exceptional leadership and project management skills. Competent in team, budget and schedule oversight. Develops scopes, checks field activities and updates clients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Construction Manager

CastleRock Communities
10.2023 - Current
  • Supervised team of construction workers to maintain productivity and quality of work.
  • Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
  • Identified and resolved construction issues promptly to prevent delays.
  • Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
  • Completed projects within time constraints by effectively managing schedules and allocating resources.
  • Established a reputation for excellent crisis management skills when unexpected issues arose during construction, quickly developing solutions to minimize project delays.
  • Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
  • Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
  • Managed procurement processes for timely delivery of materials while minimizing costs, ensuring smooth project execution.
  • Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.

WARRANTY COORDINATOR

Rausch Coleman Homes
11.2021 - 10.2023
  • Coordinated with service providers to facilitate on-site maintenance and repair work
  • Resolved escalated complaints and answered questions regarding policies and procedures
  • Supervised direct reports and enforced adherence to established procedures and deadlines
  • Implemented and enforced corporate and departmental policies and service standards
  • Participated in ongoing training to enhance own job skills and knowledge
  • Responded quickly to meet customer needs and resolve problems
  • Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel
  • Used product knowledge for handling objections
  • Liaised with management to communicate customer feedback and recommendations
  • Introduced promotions and sale opportunities, enticing customers
  • Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
  • Drove sales through customer relationship building and suggestive selling techniques.

Education

COLLEGE - Business Management

San Antonio College
San Antonio, TX
05.2017

Skills

  • Report Preparation and Analysis
  • Coverage Determination
  • Customer Inquiries
  • Warranty Understanding
  • Claim Handling
  • Coordinating Repairs
  • BLS - Certification
  • OSHA - 10hr
  • Construction management
  • Construction safety
  • Site Management
  • Project Management

Certification

  • WARRANTY COORDINATOR
  • TIRE TECHNICIAN

Languages

Vietnamese
Limited Working

Timeline

Construction Manager

CastleRock Communities
10.2023 - Current

WARRANTY COORDINATOR

Rausch Coleman Homes
11.2021 - 10.2023

COLLEGE - Business Management

San Antonio College

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Tommy Le