Thomas Longo
Williamsville,NY
Summary
Proven team player with a track record of reliability from my time at Black and Blue: Steak and Crab. Excelled in multitasking and team coaching, enhancing dining experiences and operational efficiency. Demonstrated strong initiative, leading to significant improvements in customer service and repeat business. Achieved a seamless integration of online ordering at Olive Garden, showcasing adaptability and technical proficiency.
Overview
2
2
years of professional experience
Work History
Assistant Server
Black and Blue: Steak and Crab
03.2024 - Current
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Efficiently processed payments using POS systems, ensuring accurate transactions for both cash and credit payments.
- Provided backup support during staff shortages or unexpected increases in patron volume, maintaining seamless service standards despite challenges.
- Anticipated guest needs by refilling beverages before they were empty and offering additional items at appropriate times.
- Assisted servers in managing multiple tables efficiently, ensuring prompt delivery of orders.
- Participated in pre-shift meetings to stay informed about daily specials, menu changes, and other pertinent updates.
- Adhered to safety and sanitation guidelines while handling food items or cleaning tasks to promote a healthy environment for guests.
- Developed strong rapport with regular customers through friendly interactions and personalized service, encouraging repeat business.
To Go Specialist/Host Trainer
Darden Restaurants, Olive Garden
05.2023 - 02.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Education
Associate of Arts - Social Sciences Education
Erie Community College
Buffalo, NY05-2026
High School Diploma -
Williamsville South High School
Williamsville, NY06-2024
Skills
- Reliability and punctuality
- Strong multitasking
- Team coaching
- Food preparation
- Phone etiquette
- Initiative-taking
- Cleanliness standards
- Professional appearance
- Goal oriented
- Up-selling techniques
- Cross-training
Timeline
Assistant Server
Black and Blue: Steak and Crab
03.2024 - Current
To Go Specialist/Host Trainer
Darden Restaurants, Olive Garden
05.2023 - 02.2024
Associate of Arts - Social Sciences Education
Erie Community College
High School Diploma -
Williamsville South High School
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