Tommy Luong
Summary
Ambitious and results-oriented General Manager with over 6 years of experience, creating strategic alliances with organizational leaders to effectively align with and support key initiatives. Progress-driven planner adept at building and retaining high-performing teams.
Overview
9
9
years of professional experience
Work History
General Manager
Dunkin'
Brentwood, TN
06.2023 - 01.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager/Interim General Manager
Genghis Grill
Murfreesboro/Franklin, TN
12.2022 - 05.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Shift Lead, Assistant Manager, General Manager
Pizza Hut
Nashville, TN
01.2016 - 10.2022
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Maximized efficiency by coaching and mentoring multiple personnel on key principles, industry practices, and company procedures
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Designed modern employee recognition program which boosted productivity and improved morale
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Created employee schedules to align coverage with forecasted demands.
Team Member, Driver
Papa Johns
Nashville, TN
06.2015 - 12.2015
- Delivered goods and products to customer on time and in excellent condition.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Learned all required tasks quickly to maximize performance.
Education
BBA - Business Administration
Middle Tennessee State University
Murfreesboro, TN05.2020
Skills
- Sale expertise
- Performance improvement
- Hospitality Service Expertise
- Food Preparation and Safety
- Conflict Resolution
- Relationship building
- Efficient multi-tasker
- Coaching and mentoring
- Exceptional interpersonal communication
- Business development
Timeline
General Manager
Dunkin'
06.2023 - 01.2024
Assistant Manager/Interim General Manager
Genghis Grill
12.2022 - 05.2023
Shift Lead, Assistant Manager, General Manager
Pizza Hut
01.2016 - 10.2022
Team Member, Driver
Papa Johns
06.2015 - 12.2015
BBA - Business Administration
Middle Tennessee State University