Summary
Overview
Work History
Education
Skills
Timeline
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Tommy Luong

Summary

Ambitious and results-oriented General Manager with over 6 years of experience, creating strategic alliances with organizational leaders to effectively align with and support key initiatives. Progress-driven planner adept at building and retaining high-performing teams.

Overview

9
9
years of professional experience

Work History

General Manager

Dunkin'
06.2023 - 01.2024
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Manager/Interim General Manager

Genghis Grill
12.2022 - 05.2023
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Shift Lead, Assistant Manager, General Manager

Pizza Hut
01.2016 - 10.2022
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Maximized efficiency by coaching and mentoring multiple personnel on key principles, industry practices, and company procedures
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Created employee schedules to align coverage with forecasted demands.

Team Member, Driver

Papa Johns
06.2015 - 12.2015
  • Delivered goods and products to customer on time and in excellent condition.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Learned all required tasks quickly to maximize performance.

Education

BBA - Business Administration

Middle Tennessee State University
Murfreesboro, TN
05.2020

Skills

  • Sale expertise
  • Performance improvement
  • Hospitality Service Expertise
  • Food Preparation and Safety
  • Conflict Resolution
  • Relationship building
  • Efficient multi-tasker
  • Coaching and mentoring
  • Exceptional interpersonal communication
  • Business development

Timeline

General Manager

Dunkin'
06.2023 - 01.2024

Assistant Manager/Interim General Manager

Genghis Grill
12.2022 - 05.2023

Shift Lead, Assistant Manager, General Manager

Pizza Hut
01.2016 - 10.2022

Team Member, Driver

Papa Johns
06.2015 - 12.2015

BBA - Business Administration

Middle Tennessee State University

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Tommy Luong