Tommy Lusania III
Chandler,AZ
Summary
Reliable, hard worker who excels in fast-paced environments. Superior experience in customer service and driving sales. Skilled and well-versed in logistics and sales floor. Exceptional organizational skills with great attention to detail. Responsible Team Leader effective at leading, motivating and encouraging teams to reach store goals. Assets Protection Specialist with superior knowledge with security equipment, investigation techniques and law enforcement operations.
Overview
19
19
years of professional experience
Work History
Inventory Control
Arizona Tile LLC
01.2023 - Current
- Monitored all routing operations to ensure maximum efficiency for drivers and customer deliveries. Supported drivers with real time updates and resolved issues with quick problem solving skills. Communicated with drivers and customers to coordinate timely delivery of orders and returns. Collaborated with Transportation and Inventory teams with clear communication to enhance operational efficiency. Monitored Quartz material inventory levels and processed accurate shipments to maintain optimal inventory levels.
Order Desk CSR
Arizona Tile LLC
07.2022 - 01.2023
- Assisted customers with material questions and order placements to improve satisfaction. Supported customers with orders and material knowledge through clear communication and problem-solving skills. Adapted to new policies and procedures to maintain company standards. Informed customers about new material and benefits to support their purchasing decisions. Monitored inventory through cycle counts and P21 software for precise efficiency.
Warehouse Worker
Arizona Tile LLC
04.2022 - 07.2022
- Operated forklifts to transport Granite/Quartz slabs and bundles within warehouse. Assisted team members in maintaining a clean and safe work environment. Loaded and unloaded materials to and from trucks and warehouse. Organized and stored materials efficiently to support operations. Followed all safety protocols during loading and unloading to minimize risks.
Slab Warehouse Associate
Bedrosians Tile & Stone
06.2018 - 06.2021
- Responsible for loading, unloading, and arrangement of Granite and Quartz slabs via overhead crane and forklift. Ensured all deliveries were loaded and properly secured onto slab delivery truck. Inspected all slabs on arrival and departure for any cracks, chips and/or fissures. Assisted customers with loading orders and answering questions. Maintained brand and clean warehouse for best possible experience for employees and customers.
Inbound Associate
Amazon Fulfillment PHX-7
08.2017 - 12.2017
- Responsible for receiving merchandise from vendors and transporting to designated locations via pallet truck. Picked customer orders via order picker and transported to packing location of warehouse. Placed merchandise into proper locations and scanned into location for future customer orders.
Granite Helper
Mesa Fully Formed
09.2016 - 03.2017
- Responsible for lifting granite precisely and carefully when loading. Loaded correct jobs onto designated trucks. Safely and correctly used numerous different power tools and cutting equipment with exceptional knowledge. Maintained brand and cleanliness at job sites. Ensured superior customer service with homeowners and superintendents. Achieved vast knowledge on process of installing granite counter-tops and repairs.
Assets Protection Associate
American Girl
01.2016 - 06.2016
- Ensured general safety of all customer and employees. Responsible for opening and closing store including setting all alarms. Conducted investigations on both external and internal theft via closed circuit television and physical surveillance. Responsible for all logs to be signed in and out for all equipment and keys used in store.
Backroom Team Member
Target Corporation
08.2006 - 12.2015
- Received excess stock from truck unload and placed into locations for future replenishment. Pulled merchandise out of location to replenish sales floor on low or out of stock merchandise. Maintained cleanliness and presentation of stockroom and receiving.
Assets Protection Specialist
Target Corporation
04.2008 - 05.2009
- Conducted external investigations to prevent loss of assets. Ensured general safety of customers and employees. Performed physical and closed circuit television surveillance on shoplifters. Followed five steps of Target guidelines during apprehensions. Assisted and communicated with law enforcement with full detail on detainees after apprehended. Developed strong communication skills, both verbally and written. Routinely audited reports on shortage areas of store for maximum effectiveness.
Seasonal Team Leader
Target Corporation
10.2007 - 01.2008
- Executed manager roles and routines, including being responsible for Christmas area of store and communicating with store manager on effectiveness of daily tasks. Politely and respectively assisted customers in person and via telephone. Ensured superior leadership by setting tone with positive attitude and commitment.
Education
High School Diploma -
Chandler High School
350 N Arizona Ave2006
Skills
- Quick learner
- Creative problem solver
- Trusted key holder
- Exceptional communication skills
- Excellent people skills
- Theft prevention training
- Superior customer service
- Electronic surveillance
- Arrest procedures
- Retail sales professional
- Overhead Crane Certified
- Forklift Certified
Timeline
Inventory Control
Arizona Tile LLC
01.2023 - Current
Order Desk CSR
Arizona Tile LLC
07.2022 - 01.2023
Warehouse Worker
Arizona Tile LLC
04.2022 - 07.2022
Slab Warehouse Associate
Bedrosians Tile & Stone
06.2018 - 06.2021
Inbound Associate
Amazon Fulfillment PHX-7
08.2017 - 12.2017
Granite Helper
Mesa Fully Formed
09.2016 - 03.2017
Assets Protection Associate
American Girl
01.2016 - 06.2016
Assets Protection Specialist
Target Corporation
04.2008 - 05.2009
Seasonal Team Leader
Target Corporation
10.2007 - 01.2008
Backroom Team Member
Target Corporation
08.2006 - 12.2015
High School Diploma -
Chandler High School