Tommy Martinez
Lubbock
Summary
Dynamic Lead Optometric Technician at World Vision Center with strong communication skills and a commitment to patient care coordination. Enhanced patient satisfaction through effective appointment scheduling and staff training. Proficient in visual field testing, ensuring accurate diagnoses and treatment plans while maintaining HIPAA compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Optometric Technician
World Vision Center
5602 Slide Road Lubbock, Tx, 79414
01.2022 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Participated in professional development opportunities, staying current on industry trends and advancements in optometric technology.
- Assisted optometrists with complex cases, ensuring accurate diagnoses and treatment plans.
- Coordinated patient appointments, managing schedules to maximize daily productivity.
- Managed inventory of optical supplies and equipment, maintaining adequate stock levels for efficient operations.
- Worked closely with opticians to ensure accurate prescription eyewear orders for patients'' specific needs.
- Maintained a clean and organized work environment, adhering to strict hygiene standards for optimal patient safety.
- Educated patients on proper contact lens use and care, preventing complications from improper handling.
- Enhanced patient care by providing thorough pre-testing and comprehensive eye examinations.
- Performed routine equipment maintenance, prolonging lifespan and avoiding costly repairs or replacements.
- Collaborated with the office management team to implement new procedures for better patient experience.
- Increased overall patient satisfaction through attentive listening during consultations combined with a proactive approach to resolving concerns.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Quality Control Inspector
Signal Energy
Chattanooga, TN
01.2020 - 01.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
Optician
Eyeglass World
Lubbock, TX
01.2015 - 03.2018
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
Education
Biochemistry/ Renewable Energy
Texas Tech University
Lubbock, TX05-2020
Skills
- Strong communication skills
- Time management efficiency
- Visual field testing
- HIPAA compliance
- Staff training and development
- Clinical documentation accuracy
- Patient care coordination
- Medical terminology
- Appointment scheduling
- Frame selection assistance
- Interpersonal relationship building
Accomplishments
- Supervised team of 20 staff members.
- Achieved ABO certifications by hands on training and reading training books.
Certification
- Certified Optometric Technician Level II, Eyeglassworld - 2022-present.
Languages
English
Full Professional
Timeline
Lead Optometric Technician
World Vision Center
01.2022 - Current
Quality Control Inspector
Signal Energy
01.2020 - 01.2022
Optician
Eyeglass World
01.2015 - 03.2018
Biochemistry/ Renewable Energy
Texas Tech University