Summary
Overview
Work History
Education
Timeline
Websites
Skills
References
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Krista Smith

Krista Smith

Executive Recruiter
Phoenix,AZ

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights and strong communication and interpersonal skills to deliver actionable recommendations. Goal-oriented and motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse marketing plans and advertising strategies.

Overview

20
20
years of professional experience

Work History

Executive Recruiter

Valentine Recruiting
09.2023 - Current
  • Managed full-cycle recruitment processes, from initial outreach to onboarding new hires for book of more than 80 clients.
  • Developed solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Delivered informative presentations to potential clients, showcasing unique value of products or services offered.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Consistently exceeded performance metrics by placing highly qualified candidates in executive roles across various industries.
  • Mentored junior recruiters on effective recruiting methods and industry best practices, contributing to overall success of team.
  • Maintained comprehensive knowledge of market trends and industry developments, providing valuable insights to clients.
  • Built extensive network of industry connections, increasing availability of top-tier candidates.
  • Streamlined candidate search processes for increased efficiency and better results.

Sr. Account Manager, Enterprise

ZipRecruiter
07.2022 - 09.2023
  • Managed key client relationships, driving revenue growth through tailored solutions and exceptional service resulting in quarterly average of 133% to goal
  • Operated in hybrid capacity leading successful negotiations for new client contracts, annual renewals and up-sell opportunities, maximizing profitability and retention.
  • Utilized data analytics to identify trends and opportunities for account expansion and optimization.
  • Collaborated cross-functionally with Marketing, Technical and Sr. Operations/Leadership to develop and execute strategic account plans, exceeding customer expectations.

Strategic Sales Manager - Acquisition

ZipRecruiter
01.2022 - 07.2022
  • Led top performing team of Account Executives to identify and pursue new business opportunities setting all time records for highest team performance in Department at 324%, with all team members exceeding their personal bests in that sales term.
  • Consistently conducted market research and analysis to drive informed decision-making in acquisitions and in negotiating and securing strategic partnerships to drive revenue growth and market expansion.
  • Led cross functional effort to develop and implement strategies to optimize acquisition processes and drive efficiencies in new hire training/onboarding processes.

Senior Strategic Account Manager

ZipRecruiter
06.2021 - 01.2022
  • Streamlined internal processes to improve efficiency in managing strategic accounts.
  • Managed a portfolio of high-value clients, ensuring optimal client satisfaction levels and long-term partnerships.
  • Developed customized sales strategies for each account, resulting in higher annual revenue targets.
  • Conducted comprehensive account reviews to identify upsell and cross-sell opportunities for further growth.
  • Provided timely reports on account performance and progress towards goals, keeping management informed of any significant developments or concerns.
  • Mentored junior team members on best practices in strategic account management, fostering a culture of continuous improvement within the team.

Strategic Account Manager II

ZipRecruiter
03.2021 - 06.2021
  • Built credibility and trust to influence client's buying decisions.
  • Delivered an increase in overall revenue by successfully upselling products/services in line with customers'' evolving requirements.
  • Generated pipeline to close revenue and attain quota.
  • Created demand by matching business problems to product and service solutions.
  • Engaged functional areas across prospect or client organizations to uncover future business opportunities.
  • Suggested solutions and innovative ideas to meet client needs.
  • Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.

Strategic Account Manager

ZipRecruiter
04.2020 - 03.2021
  • Achieved or exceeded company-defined sales quotas
  • Engaged functional areas across prospect or client organizations to uncover future business opportunities.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Led internal discussions around pricing strategy adjustments based on market conditions and competitive analysis results.
  • Attended monthly sales meetings and hosted/participated in 2 company-wide trainings: Growing and Reselling Your Accounts and The Hiring Funnel (internal company podcast).

Inside Sales Manager

ZipRecruiter
10.2019 - 04.2020
  • Led and motivated team of 10-12 Account Managers with no performance or conduct related corrective action instances or regrettable attrition for duration of oversight
  • Developed and implemented sales strategies to maximize revenue and customer satisfaction
  • Managed key accounts and nurtured relationships through effective communication and problem- solving
  • Conducted regular performance evaluations and provided coaching to optimize team performance which ultimately resulted in development and and promotion over 45% of team members

Senior Account Manager

ZipRecruiter
08.2019 - 09.2019
  • Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
  • Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
  • Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
  • Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
  • Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
  • Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
  • Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.

Mid-Market Account Manager

ZipRecruiter
06.2019 - 07.2019
  • Expanded client base by identifying and securing new mid-market accounts through targeted outreach
  • Maximized account revenue by implementing effective upselling strategies for existing clients resulting in average performance of 170% to goal.
  • Ensured customer satisfaction with timely issue resolution, anticipating potential problems, and providing proactive solutions.
  • Established strong relationships with key stakeholders in each account to foster long-term partnerships.

Account Manager - SMB

ZipRecruiter
01.2019 - 05.2019
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution while averaging > 130% to goal.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.

Customer Success Specialist

LogMeIn (Formerly Citrix Online)
02.2017 - 11.2017
  • Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Researched and identified possible new accounts for sales development.
  • Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
  • Boosted customer retention through diligent follow-up and relationship-building efforts.
  • Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
  • Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.

Global Support Coordinator

Citrix
09.2008 - 02.2017
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.


Office Manager - American Lung Association

Robert Half
01.2007 - 01.2008
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Operations Manager

Citibank
01.2005 - 04.2006
  • Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
  • Maintained compliance with banking regulations, implementing policy changes as necessary to ensure adherence to industry standards.
  • Oversaw cash management processes, ensuring accurate recordkeeping and timely reconciliation of transactions for audit purposes.
  • Mentored junior team members by sharing knowledge on best practices for successful bank operations management techniques.
  • Spearheaded initiatives aimed at reducing fraudulent activities within the branch, leading to improved security measures and reduced financial losses from unauthorized transactions.
  • Conducted cash and key audits for controls and compliance.

Branch Manager

College Works Painting
09.2004 - 10.2005
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Achieved 0% employee turnover for duration of employment by fostering a positive work environment and offering competitive compensation packages.

Education

Communications, Sociology

University of California Santa Barbara

Timeline

Executive Recruiter

Valentine Recruiting
09.2023 - Current

Sr. Account Manager, Enterprise

ZipRecruiter
07.2022 - 09.2023

Strategic Sales Manager - Acquisition

ZipRecruiter
01.2022 - 07.2022

Senior Strategic Account Manager

ZipRecruiter
06.2021 - 01.2022

Strategic Account Manager II

ZipRecruiter
03.2021 - 06.2021

Strategic Account Manager

ZipRecruiter
04.2020 - 03.2021

Inside Sales Manager

ZipRecruiter
10.2019 - 04.2020

Senior Account Manager

ZipRecruiter
08.2019 - 09.2019

Mid-Market Account Manager

ZipRecruiter
06.2019 - 07.2019

Account Manager - SMB

ZipRecruiter
01.2019 - 05.2019

Customer Success Specialist

LogMeIn (Formerly Citrix Online)
02.2017 - 11.2017

Global Support Coordinator

Citrix
09.2008 - 02.2017

Office Manager - American Lung Association

Robert Half
01.2007 - 01.2008

Operations Manager

Citibank
01.2005 - 04.2006

Branch Manager

College Works Painting
09.2004 - 10.2005

Communications, Sociology

University of California Santa Barbara

Skills

  • Software as a Service (SaaS)
  • Sales Management
  • Salesforcecom
  • Global recruitment
  • Client management
  • Strategic Sourcing
  • Executive Networking
  • ATS Integrations
  • Prospecting
  • Strategic Sales
  • Talent Acquisition

References

References available upon request

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Krista SmithExecutive Recruiter