Tommy McLean
Fayetteville,NC
Summary
Dynamic Senior Manager and Military Veteran with over 23 years of distinguished experience in the United States Army, specializing in operations management and comprehensive training across a full spectrum of operations. Expertise in leadership includes effectively monitoring and communicating critical production indicators while enforcing established policies and standards to achieve measurable results. Proven ability to coach and mentor teams, fostering autonomy that enhances organizational missions through domestic and global operations. Skilled in risk management across multiple lines, successfully safeguarding assets, property, and equipment valued at over $1 million while consistently meeting senior leadership expectations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sheriffs Deputy (Bailiff)
Robeson County Sheriffs Office
06.2022 - 09.2025
- Managed courtroom procedures and maintained order during hearings.
- Assisted in the execution of court orders and served legal documents.
- Supervised jurors, ensuring compliance with legal protocols and confidentiality.
- Coordinated with law enforcement to ensure security during court sessions.
Regional Operations Manager
United States Army
09.1999 - 09.2018
- Senior manager responsible for supervising over 15 Military personnel in day-to-day operations. Accountable for enforcing all Department of Defense (DoD) policies and standards, led and mentored peers and subordinates in daily strategical and operational functions. Supported a cohesive working relationship with Kuwaiti Nationals to provide security for Military Operations.
- Provided all aspects of sustainment for maintenance, medical, human resources, and financial services to include the acquisition and distribution of materials to meet or exceed customer service requirements.
- Maintained accountability of military equipment for Operation Iraqi Freedom in excess of $120M, with a 98% inventory control accuracy. Supported logistical operations by synchronizing transport and movement of military equipment within allied territories.
- Coached, trained, and mentored on average 3 junior managers on a daily basis regarding their personal and professional development.
- Developed and implemented a Joint Forces symposium in order to coordinate Security Force training with U.S. Naval Forces, Kuwaiti National Guard, and Ministry of Police to eliminate misunderstanding of local maritime laws.
- Designed and implemented a Training and Leadership Development Program for Junior Logistic Operators and Managers with the goal of developing and training future leaders.
Store Manager in Training
CVS Health
03.2018 - 08.2018
- Completed the CVS Health’s Externship Program for Store Manager in Training (SMIT) Career Skills Program. Gained a deep understanding of POG resets; organizing weekly ad, signing promotional items, processing trucks, BOH, Quick Pick, CFR activities, giving coaching and feedback around MCE, MSH, and leading others to work effectively in store crews. Selected by CVS workforce initiatives to train in CVS retail stores as a Store Manager in Training while still on active duty. Completed the 12-week Store Manager in Training Course.
- Displayed excellent customer service behaviors with knowledge and actions consistent with operating and managing a CVS Pharmacy store.
- Demonstrated consistent progression throughout the training. Displaying strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line.
Retail Experience
Walmart
04.1996 - 05.1998
- Provided excellent customer service while employed in the Electronics Department by evaluating customer needs and promoting product sales.
- Reduced shrink and maintained inventory control of small electronics by keeping a vigilant eye on suspicious customers and engaging them in conversation.
- Maintained adequate stock and utilized EAS procedures to reduce loss of equipment.
Education
Bachelor of Art - Criminal Justice
University of North Carolina at Pembroke
06.1998
Basic Law Enforcement Training
Robeson Community College
Lumberton, NC05-2022
Skills
- Personnel Management
- Retail Sales and Loss Prevention
- Team Leader
- Customer Service
- Human Resources
- Adherence to Timelines
- Logistics Management
- Written/Verbal Communications
- RADAR Budget Analysis
Affiliations
- National Association of Social Workers
- American Marketing Association
- American Medical Informatics Association
Certification
- Law Enforcement Certification, Robeson County Sheriff's Office -
Languages
Korean
Limited Working
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Learning new cooking techniques and expanding my culinary skills
- Swimming
- High-Intensity Interval Training
- Dancing
- Martial Arts
- Gym Workouts
- Committed to improving personal fitness through regular participation in CrossFit
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Sheriffs Deputy (Bailiff)
Robeson County Sheriffs Office
06.2022 - 09.2025
Store Manager in Training
CVS Health
03.2018 - 08.2018
Regional Operations Manager
United States Army
09.1999 - 09.2018
Retail Experience
Walmart
04.1996 - 05.1998
Bachelor of Art - Criminal Justice
University of North Carolina at Pembroke
Basic Law Enforcement Training
Robeson Community College