Tommy Morgan
Lugoff,SC
Summary
Highly motivated professional with 4 years of entrepreneurial and 16 years of management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Online Fitness Coach/Business Owner
Self Employed Fitness Business Owner
Lugoff, SC
05.2020 - Current
- Organized and scheduled fitness classes, events, and activities.
- Developed a comprehensive training program for all employees.
- Managed the daily operations of the fitness center, ensuring safety standards were met.
- Ensured compliance with local health codes and regulations.
- Maintained accurate records of membership sales, billing and receivables.
- Provided assistance to members in achieving their personal goals related to physical fitness.
- Supervised a team of trainers and instructors to ensure quality customer service was provided at all times.
- Recruited, interviewed and trained new staff members as needed.
- Conducted regular performance reviews with staff members to provide feedback on job performance.
- Planned special events such as marathons or charity runs to promote the facility's services.
- Resolved any customer complaints or issues promptly and efficiently.
- Analyzed budget reports on a monthly basis to identify areas for cost savings or revenue growth opportunities.
- Implemented policies and procedures related to employee conduct and safety protocols.
- Advised members on nutrition plans tailored to their individual needs.
- Arranged educational seminars focused on health and fitness topics relevant to members' interests.
- Collaborated with other professionals in developing innovative programs that meet clients' needs.
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
- Increased patronage of facilities by restructuring social media efforts.
- Built and established lasting relationships using encouragement and personal support.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Achieved or exceeded financial and personal training goals consistently.
- Provided individual support and counseling on general wellness and nutrition.
- Conducted needs assessments and surveys to determine interest in wellness and fitness programs, events and services.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Selected and supervised event hosts and health, fitness and wellness practitioners.
- Initiated group programs to challenge members to make exercise part of daily routines.
- Prepared and implemented budgets and strategic, operational, purchasing and maintenance plans.
- Demonstrated proper breathing techniques and meditation exercises.
- Educated local community residents about available health and wellness resources.
Supervisor
United States Air Force, USAF
Sumter, SC
02.2005 - 09.2021
- Directed and supervised team of 40 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed marketing plans that helped increase sales revenue by 20%.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
- Organized client meetings to provide project updates.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Audited company's legal documents to verify compliant policies and procedures.
- Analyzed company's expenditures and developed financial models.
Education
Associate of Applied Science - Life Support Equipment Systems
Ashford University
San Diego, CA12-2019
Skills
- Weight Management
- Injury Prevention
- Strength Training
- Core Strengthening
- Group Instruction
- Nutrition Assessment and Planning
- Exercise Modification
- Fitness Assessments
- Personal Training
- Exercise Programming
- Program Design
- Needs Assessment
- Minor Injury Treatment
- Client Coaching
- Membership Sales
- Interpersonal Communication
- Fitness Improvements
- Workout Improvement Techniques
- Professional Demeanor
- CPR Certified
- Fitness Evaluations
- Adaptability
- Teamwork and Collaboration
- Health Club Promotion
- Professionalism
- Flexible Schedule
- Relationship Building
- Weights and Equipment
- Current Fitness Trends
- Physical Stamina
- Fitness Routines
- Team Building
- Task Prioritization
- Self Motivation
- Problem-Solving Aptitude
- Brand Promotion
- Cooperative Attitude
- Goal Setting and Planning
- Dependable and Punctual
- One-on-One Coaching
- Lifestyle and Nutrition Guidance
- Fitness Program Design
- Problem-Solving Abilities
- Attention to Detail
- Physical Education Programs
- Workload Management
- Safe Equipment Demonstrations
- Overseeing Equipment Inventory
- Time Management
- Member Records Management
- Reliability
- Calendar and Scheduling Software
- Multitasking
- Continuous Improvement
- Goal Setting
- Effective Communication
- First Aid Certified
- Motivational Leadership
- Certified Personal Trainer
- Social Media Presence
- Organizational Skills
- Active Listening
- Leadership and Coaching
- Decision-Making
- Customer Service
- Movement Demonstrations
- Customized Workout Plans
Affiliations
I'm a determined person who understands fully how to help other trainers/clients to work on physical fitness and mental fitness. I believe that fitness is about having all around balance with mind and body. I've personally coached 347 amazing clients in Nutrition, Mindset and Workouts.
Certification
- I'm certified as a Personal Trainer
- I'm certified as a Group Fitness Instructor
- I'm CPR Certified
- I'm certified as a Master Life Coach
- I'm certified as a Professional Public Speaker
Accomplishments
I've also competed in bodybuilding for 11 years and qualified for Nationals in 2020.
Timeline
Online Fitness Coach/Business Owner
Self Employed Fitness Business Owner
05.2020 - Current
Supervisor
United States Air Force, USAF
02.2005 - 09.2021
Associate of Applied Science - Life Support Equipment Systems
Ashford University
- I'm certified as a Personal Trainer
- I'm certified as a Group Fitness Instructor
- I'm CPR Certified
- I'm certified as a Master Life Coach
- I'm certified as a Professional Public Speaker
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