Tommy Nguyen

• Mainly worked as an opener and/or closer. Prepared and served a variety of boba tea drinks and other menu items according to standardized recipes and customer preferences, ensuring consistency in quality and presentation. Operated cash register and processed transactions accurately and efficiently. Assisted with inventory management tasks. Trained new team members on boba tea preparation techniques, customer service protocols, and safety procedures.

Manage the register and front of house. Pick up phone calls and make appointments. Do the end of the day booking with the cash and credit card sales. Communicate with guests and help translate from English to Vietnamese for the workers.