Tommy Nguyen
Glen Allen
Summary
Information technology professional with extensive experience in computer repair and maintenance. Known for delivering reliable technical support and ensuring optimal system performance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in hardware diagnostics and software troubleshooting.
Overview
9
9
years of professional experience
Work History
Computer Technician
Empowered PC
02.2024 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Food and Beverage Associate
Shamin Hotels
04.2019 - Current
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
- Participated in regular team meetings focused on refining service strategies.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
Server
Hunan East
06.2016 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Delivered food in a timely manner to homes within the area.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT12-2026
High School Diploma -
Glen Allen High School
Glen Allen, VA06-2016
Skills
- Computer assembly
- Strong work ethic
- Installation and repair
- Adaptability and resilience
- Attention to detail
- System upgrades
- Hardware installation
- Hardware and software installation
- Customer service
Timeline
Computer Technician
Empowered PC
02.2024 - Current
Food and Beverage Associate
Shamin Hotels
04.2019 - Current
Server
Hunan East
06.2016 - 01.2018
Bachelor of Science - Computer Science
Western Governors University
High School Diploma -
Glen Allen High School
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