Tommy Niazov
Pembroke Pines
Summary
Dynamic and results-oriented professional with a proven track record at DoorDash, enhancing customer satisfaction through efficient delivery services and exceptional problem-solving skills. Leveraged tech-savviness and excellent communication to maintain high performance ratings, demonstrating reliability and a strong ability to multitask. Achieved significant improvements in customer service protocols, contributing to a positive company reputation.
Overview
20
20
years of professional experience
Work History
Dasher
DoorDash
01.2023 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
- Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
- Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
- Resolved customer issues promptly and courteously, resulting in positive feedback.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Anticipated potential problems with weather or traffic conditions, adjusting route plans accordingly for punctual deliveries.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Boosted overall delivery performance by staying up-to-date on platform updates and best practices.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Delivered orders to customers to drive full satisfaction.
- Immediately addressed problems with customers to promote speedy resolution.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
Delivery Driver
Blake Roses Florist
01.2005 - 01.2015
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Manager
T.J.R. Sportswear Inc.
01.2005 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High School Diploma -
Dr. Michael M. Krop Senior High School
1410 NE 215th St, North Miami Beach, FL 3317905.2005
Skills
- Quick decision making
- Patience and tolerance
- Reliability and punctuality
- Safety awareness
- Efficient multitasking
- Tech-savviness
- Food safety
- Excellent time management
- Customer service
- Quick learner
- Hardworking and responsible
- Decision-making
- Problem-solving
- Customer communication
- Dedicated team player
- Smartphone operation
- Relationship building
- Valid Driver's license
- Excellent communication
- Order verification
- Safe driving
- Late shift availability
- Health code compliance
- Mileage tracking
- Dependable and reliable
- Point-of-sale system
- Client relations
- Contract negotiation
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
Languages
English
Professional Working
Hebrew
Professional Working
Timeline
Dasher
DoorDash
01.2023 - Current
Delivery Driver
Blake Roses Florist
01.2005 - 01.2015
Manager
T.J.R. Sportswear Inc.
01.2005 - 01.2021
High School Diploma -
Dr. Michael M. Krop Senior High School
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