Tommy Norris
Charlotte,NC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Big Fireworks
01.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Assistant Manager
Extra Mile Tools
04.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Retail Sales Associate
Extra Mile Tools
02.2022 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
High School Diploma -
Emerald School of Excellence
Charlotte, NC06.2023
Skills
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Customer Service
- Customer experience
- Retail Operations
- Inventory Control
- Time Management
- Team Building and Leadership
- Staff Supervision
- POS Systems
- Hiring and Training
- Mentoring and Coaching
- Sales expertise
Accomplishments
- Contributed to a social media marketing campaign, leading to a significant rise in company engagement. The campaign included producing and editing advertisement videos, creating captivating social media posts and managing 3 social media accounts.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- News appearances in the Charlotte Observer, WBTV and WCNC.
Certification
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
References
- Mary Ferreri - CEO/Principal of Emerald School of Excellence - Maryf@emeraldschool.org/(347)-698-3081
- Thomas Norris - Vice President of Operations of Big Fireworks - tom@bigfireworks.com/(517)-202-6018
- Patrick Mahoney - Vice President of Extra Mile Tools - (704)-502-6803
Timeline
Warehouse Worker
Big Fireworks
01.2024 - Current
Assistant Manager
Extra Mile Tools
04.2023 - 12.2023
Retail Sales Associate
Extra Mile Tools
02.2022 - 04.2023
High School Diploma -
Emerald School of Excellence
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
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