Tommy Congiu
providence,RI
Summary
Customer-focused professional with strong team collaboration and problem-solving skills. Committed to improving team performance and delivering quality service in fast-paced environments. Experienced in time management and process streamlining to achieve organizational goals. Quick learner with a strong work ethic, adaptability, and interpersonal skills, ready to embrace new challenges.
Overview
6
6
years of professional experience
Work History
wearhouse
amazon
Charlton, Massachusetts
12.2025 - 02.2026
- Completed day-to-day duties accurately and efficiently.
- Proposed ideas and solutions that improved team performance and project outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Collaborated with team members to meet project objectives and adhere to deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Supported and guided colleagues in fostering a collaborative work environment.
Crew Member
Rasing Canes Chicken Fingers
providence, RI
08.2024 - 10.2025
- Served customers promptly and efficiently in a fast-paced environment.
- Ensured cleanliness and organization of workstations and dining areas to create a welcoming environment.
- Collaborated with team members to ensure smooth service operations.
- Trained new crew members on procedures and best practices to ensure consistent service quality.
- Handled cash transactions accurately and responsibly at the register.
- Followed food safety guidelines to ensure quality and compliance standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Delivered excellent customer service to enhance guest satisfaction and foster a positive atmosphere.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
cook
Fogo de Chao
providence, RI
04.2022 - 09.2023
- Prepared high-quality meats using traditional Brazilian grilling techniques.
- Maintained cleanliness and organization in the kitchen and workstations.
- Collaborated with cooks to ensure timely meal delivery during peak hours, enhancing customer satisfaction.
- Utilized kitchen equipment efficiently for food preparation and cooking tasks.
- Followed food safety guidelines to uphold health standards in food handling.
- Assisted in menu planning by suggesting seasonal ingredients and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in a fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Set up and performed initial prep work for soups, sauces, and salads.
- Monitored stock levels and ordered food items to maintain inventory and minimize shortages.
- Adjusted seasonings during cooking to enhance flavors and maintain quality standards.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Distributed food to service staff for prompt delivery to customers.
Kitchen Prep Cook
Fogo de Chão
Providence, RI
04.2022 - 09.2023
- Prepared ingredients for daily menu items and special dishes.
- Ensured cleanliness and organization of kitchen workspaces and tools to promote efficient meal preparation.
- Supported chefs with cooking techniques and food presentation standards to enhance dish quality.
- Followed food safety protocols to ensure high-quality meal preparation.
- Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
- Restocked kitchen supplies including seasonings, condiments, and spices to ensure uninterrupted food preparation.
- Communicated effectively with team members about daily tasks assignments schedule changes special requests.
Cashier
Walmart
Providence, Utah
11.2020 - 05.2022
- Processed customer transactions accurately at the point of sale.
- Assisted customers with product inquiries and store navigation.
- Handled cash, credit, and debit transactions securely and efficiently.
- Collaborated with team members to enhance customer service experiences and resolve issues efficiently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Provided exceptional customer service through active listening and engagement, ensuring customer satisfaction.
- Facilitated customer assistance by coordinating with front-end team.
- Trained new team members on cash register operation and customer service techniques to ensure consistent service quality.
- Answered customer inquiries regarding store policies and procedures.
busser
Constantinos
providence, RI
06.2020 - 05.2021
- Cleaned and set tables efficiently for timely service during peak hours.
- Delivered food and beverages promptly to guests, supporting server efficiency.
- Bussed and reset tables in an orderly fashion.
- Cleared tables efficiently between courses, maintaining a timely dining experience.
- Cleared dishes quickly after guest departures, ensuring smooth service flow.
- Greeted customers and answered questions about menu items.
- Communicated effectively with team members to enhance guest experience.
- Assisted team members with tasks to promote a collaborative environment.
- Maintained cleanliness of dining areas, including floors and restrooms.
- Organized and restocked utensils, glassware, and napkins as needed.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Expedited food to tables to assist servers during busy periods.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Greeted customers and answered questions about menu items.
Education
High School Diploma -
Central High School
Providence, RI05-2023
Skills
- Inventory management
- Cash handling
- Time management
- Food preparation
- Kitchen sanitation
- Quality assurance
- Process optimization
- Customer service
- Multitasking Abilities
- Adaptability
- Effective communication
- Problem solving
- Analytical
- Self-Directed
- Training & Development
- Training and mentoring
- Communication
- Computer skills
- Public speaking
- Public speaking
Timeline
wearhouse
amazon
12.2025 - 02.2026
Crew Member
Rasing Canes Chicken Fingers
08.2024 - 10.2025
cook
Fogo de Chao
04.2022 - 09.2023
Kitchen Prep Cook
Fogo de Chão
04.2022 - 09.2023
Cashier
Walmart
11.2020 - 05.2022
busser
Constantinos
06.2020 - 05.2021
High School Diploma -
Central High School