Tommy O'Dell
DeBary,FL
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting treatments that align with their preferences and needs. In short provide exceptional service to help patients achieve amazing smiles.
Overview
14
14
years of professional experience
Work History
Treatment Coordinator
Dr. Jeffrey Martin
10.2019 - Current
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Recorded customized treatment plans, ensuring optimal patient outcomes.
- Consistently exceed monthly goals for new patients starting treatment.
- Took full records of patients such as: intra oral pictures, Panos, Cephs, 3D CTC Scans and Itero Scans
- Performed Cephalometric tracings
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Maintained detailed records of patient treatments, ensuring efficient followups.
- Created a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options.
- Built strong relationships with referring providers.
- Proactively addressed potential barriers to treatment.
- Explained treatment choices to patients and helped determine best options.
Treatment Coordinator
Dr. Robert Herman
06.2010 - 09.2019
- Presented fee quotes with flexible payment plans and arrangements.
- Checked patient in and out of appointments.
- Scheduled patients for their next visits.
- Called to confirm appointments.
- Recorded orthodontic diagnosis.
- Monitored case starts and patient follow up.
- Managed secretarial duties, taking payments, reviewing contracts, scheduling appointments and verifying
insurance coverage. - Consistently exceed monthly goals for new patients starting treatment.
- Instructed patients on how to care for braces or invisalign.
- Continued learning by attending AAO staff training programs and treatment team meetings.
Education
No Degree - The Bible, Music, Spanish
Escuela Para Cosechadores
San Pedro Sula, Honduras05.2006
High School Diploma -
Cleveland High School
Cleveland, TN05.2004
Skills
SKILLS
- Sales mind set
- Outgoing friendly personality
- Strong ability to multi task
- Consistently punctual and almost never miss work
- English, Spanish and Portuguese
- Excellent people skills
- Communication skills
- Contract preparation experience
- Exceptional customer service
- Relationship building
- Self-motivated
Timeline
Treatment Coordinator
Dr. Jeffrey Martin
10.2019 - Current
Treatment Coordinator
Dr. Robert Herman
06.2010 - 09.2019
No Degree - The Bible, Music, Spanish
Escuela Para Cosechadores
High School Diploma -
Cleveland High School
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