Customer-oriented General Manager with 28 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
Priority Auto Group Inc.
07.2019 - 06.2023
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Analyzed market trends and competitor activities to create competitive advantages.
Trained and guided team members to maintain high productivity and performance metrics.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reduced operational risks while organizing data to forecast performance trends.
General Manager
Dulles Motor Cars
09.2012 - 06.2019
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Formulated policies and procedures to streamline operations.
Introduced new methods, practices, and systems to reduce turnaround time.
Collaborated with cross-functional teams to develop innovative solutions.
Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Implemented innovative programs to increase employee loyalty and reduce turnover.
General Sales Manager
Koons Automotive Companies
07.2009 - 09.2012
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Upheld company policies and implemented standards fairly.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Education
High School Diploma -
Annandale High School
Annandale, VA
06.1989
Skills
Customer Service
Staff Training
Google Docs
Leadership
Staff Development
Market Growth
Risk Management
Sales Team Development
Accomplishments
United States Marine Corps Veteran
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Some people want it to happen, some wish it would happen, others make it happen.