Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tommy Pryor

Arlington,TX

Summary

Motivated individual with strong skills in customer relationship management and process optimization. Dedicated to resolving customer complaints and driving sales growth by developing tailored solutions for clients. Ready to contribute to a team-focused environment.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Verizon Wireless
Arlington, TX
05.2021 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved customer complaints professionally, ensuring satisfaction and retention.
  • Collaborated with team members to achieve daily sales goals and targets.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Developed and implemented strategies to meet sales quotas.
  • Maintained knowledge of products and services offered.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assist customers with porting in phone numbers from other phone carriers.
  • Diagnosed and resolved technical issues across various systems and equipment.

Maintenance Technician

American Campus Communities
Arlington, TX
01.2018 - 05.2021
  • Responded to maintenance requests promptly, addressing resident concerns effectively.
  • Collaborated with team members to complete preventative maintenance tasks efficiently.
  • Documented maintenance activities accurately in the property management system for records.
  • Cleared clogged drains and replaced valves, faucets, and fixtures.
  • Read and interpreted equipment and work orders to properly perform required maintenance services.
  • Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
  • Ordered parts, supplies or equipment from catalogs or suppliers.
  • Maintained grounds through lawn care, garbage removal and special services such as tree pruning and removal.
  • Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
  • Completed minor electrical, plumbing and HVAC maintenance for building occupants.

Head Dishwasher

Aramark
Richardson, Texas
09.2016 - 12.2017
  • Operated dishwashing equipment to maintain cleanliness and sanitation standards.
  • Sorted and organized dirty dishes for efficient cleaning processes.
  • Implemented best practices for waste disposal and recycling in the kitchen area.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing, and restacking items.

Customer Service Representative

OptumRx
Richardson, Texas
10.2013 - 12.2017
  • Received calls nationwide from individuals who needed their medicine refilled.
  • Processed customer orders accurately and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Faxed over a prescription request for clients who would like to switch from local pharmacy pickup to mail-order pickup.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Education

High School Diploma -

Skyline High School
Dallas, TX
05-2000

Accounting

Eastfield College
Mesquite, TX

Skills

  • Customer relationship management
  • Complaint resolution
  • Sales techniques
  • Product knowledge
  • Team collaboration
  • Process optimization
  • Problem solving
  • Conflict resolution
  • Effective communication
  • Time management
  • Relationship building

Timeline

Customer Service Representative

Verizon Wireless
05.2021 - Current

Maintenance Technician

American Campus Communities
01.2018 - 05.2021

Head Dishwasher

Aramark
09.2016 - 12.2017

Customer Service Representative

OptumRx
10.2013 - 12.2017

High School Diploma -

Skyline High School

Accounting

Eastfield College

Similar Profiles

CREATE PROFILE