Tommy Ramirez
El Paso,TX
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
12
12
years of professional experience
Work History
Bartender
BJ's Restaurant & Brewhouse
02.2019 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Manager
Chipotle
09.2018 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees.
Manager
Buffalo Wild Wings
04.2015 - 02.2019
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Monitored workflow to improve employee time management and increase productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Manager
One Stop Kitchen And Bar
01.2012 - 12.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Skills
- Food Service
- Beverage Preparation
- Food Preparation
- Basic Accounting
- Policy Implementation
- Performance Management
- Operations Management
- Customer Engagement
- Staff Management
- Schedule Coordination
- Staff Scheduling
- Inventory Control and Record Keeping
Timeline
Bartender
BJ's Restaurant & Brewhouse
02.2019 - 08.2023
Manager
Chipotle
09.2018 - 12.2020
Manager
Buffalo Wild Wings
04.2015 - 02.2019
Manager
One Stop Kitchen And Bar
01.2012 - 12.2014
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