Tommy Reeves
Greenbrier,TN
Summary
Accomplished Regional Service Manager with a proven track record at SPATCO Energy Solutions, enhancing operational efficiency and customer satisfaction. Expert in operations management and staff development, I've driven service delivery optimization and team performance improvements. Skilled in effective communication and problem resolution, my leadership has significantly contributed to revenue growth and service excellence.
Overview
11
11
years of professional experience
Work History
Regional Service Manager
SPATCO Energy Solutions
06.2024 - Current
- Optimized resource allocation for maximum productivity, achieving consistently high-quality service across the region.
- Conducted regular site visits to ensure alignment with corporate objectives and adherence to best practices in all aspects of regional operations.
- Delivered consistently high levels of customer satisfaction by monitoring service quality and implementing corrective actions where necessary.
- Managed budgets effectively by controlling costs without compromising on service quality or staff motivation levels.
- Collaborated with sales teams to identify upsell opportunities, contributing to increased revenue generation within the region.
- Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
- Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.
- Served as a liaison between headquarters and field staff, facilitating open communication channels for streamlined decision-making processes.
Service Manager
SPATCO Energy Solutions
04.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Monitored service staff performance and provided feedback for improvement.
Lead Service Technician
Mid-Tenn Petroleum
09.2013 - 04.2019
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
- Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
- Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
- Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
Education
High School Diploma -
Aaron Academy
Hendersonville, TN05.2010
Skills
- Safety processes
- Staff Training and Development
- Operations Management
- Scheduling Coordination
- Service Delivery Optimization
- Compliance procedures
- Workforce Planning
- Performance Improvement
- Coaching and Mentoring
- Service Delivery
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Computer Skills
- Team Leadership
- Effective Communication
- Decision-Making
- Problem Resolution
- Team building
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Hiring and Training
- Goal Setting
- Task Delegation
- Employee Coaching and Mentoring
- Project Management
- Employee Development
Timeline
Regional Service Manager
SPATCO Energy Solutions
06.2024 - Current
Service Manager
SPATCO Energy Solutions
04.2019 - Current
Lead Service Technician
Mid-Tenn Petroleum
09.2013 - 04.2019
High School Diploma -
Aaron Academy
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