Tommy Rodriguez
Altamonte Springs
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Logistic professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am also a forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Warehouse Supervisor
Need It Now Delivers
Director
Need It Now Delivers
05.2023 - Current
- Oversaw daily operations across multiple locations, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Operations Director
Need It Now Delivers
07.2022 - 05.2023
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Led, supervised and provided strategic direction for workforce of 120+ employees.
- Collaborated with executives to develop and execute strategic business plans.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Established quality customer relationships through consistent delivery on commitments.
- Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Utilized lean methodology to implement quality initiatives and reduce arrears.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Reported issues to higher management with great detail.
Terminal Manager
Need It Now Delivers
01.2021 - 07.2022
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Generated profit and loss statements and financial overviews.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Improved terminal efficiency by streamlining processes and implementing innovative solutions.
- Monitored employee performance and productivity.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Conducted research to address shipping errors and packaging mistakes.
- Tracked production and quality control systems to proactively identify deficiencies.
- Developed and maintained knowledgeable and productive team of employees.
Operations Manager
Need It Now Delivers
03.2019 - 07.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Account Manager
Need It Now Delivers
01.2015 - 03.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed and implemented strategies to increase client retention.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Built diverse and consistent sales portfolio.
Warehouse Supervisor
Need It Now Delivers
01.2013 - 01.2015
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Kept detailed records of inventories and merchandise inventory transactions.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Revised and developed procedures to reduce risk and achieve compliance.
- Started up and shut down processing equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Monitored production levels and implemented measures to increase output.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Monitored progress of tasks to provide feedback for improvement.
- Evaluated team performance and provided feedback on areas requiring improvement.
Education
High School Diploma -
Butler High School
Augusta, GA05.2000
Skills
- Warehouse Operations
- Warehouse Organization
- Loading and unloading
- Warehouse Safety
- Shipping and receiving operations
- Material Handling
- Staff Management
- Order picking and processing
- Quality Checks
- Warehouse Logistics
- Stock counts
- Operations Management
- Stock audits
- Operational Reporting
- Logistics
- Forklift Operations
- Order pulling
- Staff Training
- Quality Control
- Order Management
- Employee Motivation
- Load Planning
- Policy Enforcement
- Performance Improvement
- Contract Negotiation
- Cost Reduction
- Inventory Management
- Problem-Solving
- Staff Supervision
- Logistics Management
- Skilled in TMS
- Skilled in WMS
- Quality Management
- Customer care
- Mentoring and training
- Coaching and Motivation
- Hiring and Training
- Logistics Coordination
- Workflow Coordination
- Goal Setting
- Operations Planning
- Performance Evaluations
- Documentation
- Employee Scheduling
- Logistics Oversight
- Space Planning
- Team coaching
- Delegating Work
- Waste controls
- Financial Tracking
- Carrier Negotiations
- Interpersonal Relationships
- Lean principles
- Billing and Invoicing
- Production Planning
- Policy Development
- Budget Management
- Positive Attitude
- Computer Skills
- MS Office
Timeline
Director
Need It Now Delivers
05.2023 - Current
Operations Director
Need It Now Delivers
07.2022 - 05.2023
Terminal Manager
Need It Now Delivers
01.2021 - 07.2022
Operations Manager
Need It Now Delivers
03.2019 - 07.2022
Account Manager
Need It Now Delivers
01.2015 - 03.2019
Warehouse Supervisor
Need It Now Delivers
01.2013 - 01.2015
Warehouse Supervisor
Need It Now Delivers
High School Diploma -
Butler High School
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