Tommy Samuels
Pearland,TX
Summary
Dynamic and results-oriented Client Relationship Executive with a distinguished career in driving revenue growth, client satisfaction, retention, and operational excellence within the financial services and banking sectors. Expert in forging strategic client partnerships, negotiating high-value deals, and leading cross-functional teams to surpass business objectives. Recognized for expertise in digital transformation, innovative sales strategies, and international business expansion.
Overview
18
18
years of professional experience
Work History
Sr. Director /Client Relationship Executive
Sutherland Global Services
01.2013 - Current
- Managed key fintech, auto finance, and B2B lending clients, achieving a 95% client satisfaction rate and $65M in annual contract values
- Executed annual sales strategies, exceeding revenue and profit goals with 20% growth year-over-year
- Developed Go-to-Market strategies for new fintech and IT services, enhancing market penetration
- Achieved Chairman’s Club Sales Winner for 8 years and 3-time Vertical of the Year.
Director / Head of Banking CLM
Sutherland Global Services
01.2011 - 01.2013
- Secured contracts up to $15M through business transformation solutions
- Built trusted advisor relationships with Senior IT and C-Level executives
- Implemented solutions to enhance revenue and reduce costs.
- Formed strategic partnerships and connected with potential clients to drive business development.
Vice President / Sr. Risk Operations Manager
JPMorgan Chase
01.2007 - 01.2011
- Led a team of 300, supporting 5,000 retail branches and mitigating financial loss
- Directed offshore expansion in New Delhi, reducing loss exposure by over $5M monthly
- Contributed to retail banking conversion activities for the Washington Mutual/Chase integration.
Education
-
Xavier University of Louisiana
New Orleans, LASkills
- Sales and Negotiation
- Account Management
- Contract Management
- Customer Retention Strategy
- Strategic Thinking & Planning
- Data Analysis and Reporting
- Relationship Building and Networking
- Problem Solving and Conflict Resolution
- Internal Collaboration
- Industry Trend Awareness
- Collaborative Leadership
- Culture Transformation
- Practice Operations Management
- Key Performance Indicators
Qualification Highlights
- Revenue Generation: Grew annual revenues from $18M to $205M over 8 years within Banking and Financial Services.
- Strategic Leadership: Led sales teams to secure marquee clients with deal sizes from $3M to $30M TCV.
- Operational Optimization: Improved client satisfaction scores by 20% through innovative process improvements.
- International Business Acumen: Managed offshore expansions, optimizing resources and reducing labor expenditures.
- Team Development: Developed high-performing teams through targeted training initiatives.
Timeline
Sr. Director /Client Relationship Executive
Sutherland Global Services
01.2013 - Current
Director / Head of Banking CLM
Sutherland Global Services
01.2011 - 01.2013
Vice President / Sr. Risk Operations Manager
JPMorgan Chase
01.2007 - 01.2011
-
Xavier University of Louisiana
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