Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Tommy Santillan

Apopka,FL

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Longhorn Steakhouse. Proven ability to enhance guest satisfaction through effective multitasking and personalized service. Experienced in cash handling and order management, consistently ensuring a clean and welcoming dining environment. Committed to delivering memorable dining experiences.

Overview

8
8
years of professional experience

Work History

Server

Longhorn Steakhouse
08.2024 - Current
  • Start as SA, but I get promoted fast
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Host

Olive Garden
05.2024 - 08.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Manager

Family Restaurant
01.2018 - 02.2023
  • Start as SA, but I get promoted fast
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Food and Beverage Attendant

Universal Resort Exchange
02.2023 - 05.2023

Seasonal job offer from my natal country. Ecuador

Education

Bachelor Of Accounting -

ANAI
Ecuador
02.2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Safe food handling
  • Cleanliness standards
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Relationship management
  • Dining area maintenance
  • Order management
  • Inventory management
  • Guest seating
  • Table setting
  • Table setting knowledge
  • Foreign language proficiency

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Server

Longhorn Steakhouse
08.2024 - Current

Host

Olive Garden
05.2024 - 08.2025

Food and Beverage Attendant

Universal Resort Exchange
02.2023 - 05.2023

Manager

Family Restaurant
01.2018 - 02.2023

Bachelor Of Accounting -

ANAI
Tommy Santillan