Painting, yoga, & cooking
Tommy Schmittler
Scottsburg,IN
Summary
Adept at driving quality and efficiency, my tenure at Pharmacord showcased significant productivity enhancements and waste reduction. Leveraging excellent data analytics and organizational skills, I spearheaded documentation standardization and fostered a culture of continuous improvement. My collaborative approach and proficiency in Excel & PowerPoint have been pivotal in achieving many successes and promotions.
Overview
5
5
years of professional experience
Work History
Quality Specialist
Pharmacord
06.2023 - Current
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
Case Manager
Pharmacord
02.2022 - 06.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated and trained team members on processes through graphically pleasing presentations .
Benefits Specialist
Pharmacord
05.2021 - 02.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
Intake Specialist
Pharmacord
03.2020 - 05.2021
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
Customer Service Representative
Pharmacord
10.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master Of Business Administration - Business Administration And Management
Western Governors University
Salt Lake City, UT07.2024
Bachelor Of Administrative Studies - Business Administration And Management
Western Governors University
Salt Lake City, UT06.2023
Skills
- Excellent Data Analytic Skills
- Strong Organization & Time Management Skills
- Adaptable & Flexible
- Affluent in Excel & PowerPoint
- Mentorship Program Training in Power BI, Change Request Forms, & SOWs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Quality Specialist
Pharmacord
06.2023 - Current
Case Manager
Pharmacord
02.2022 - 06.2023
Benefits Specialist
Pharmacord
05.2021 - 02.2022
Intake Specialist
Pharmacord
03.2020 - 05.2021
Customer Service Representative
Pharmacord
10.2019 - 03.2020
Master Of Business Administration - Business Administration And Management
Western Governors University
Bachelor Of Administrative Studies - Business Administration And Management
Western Governors University
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