Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tommy Shea

Mentor,Ohio

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server

Paninis
11.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Porter

Cadilac
08.2021 - Current
  • Enhanced customer satisfaction by efficiently transporting luggage and promptly attending to guest requests.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
  • Collaborated with front desk staff to accommodate special guest requests or resolve issues quickly and effectively.
  • Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
  • Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.

Stock Associate

Walmart
03.2019 - 08.2021
  • Improved inventory accuracy by conducting regular stock audits and updating the database accordingly.
  • Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
  • Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
  • Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.

Education

Business Management

Baldwin Wallace University
Berea, OH

Associate of Arts - Business Mangement

Lakeland Community College
Kirtland, Oh
12.2024

Skills

  • Food Running
  • Table Bussing
  • Food Delivery
  • Menu Memorization
  • Exceptional customer service
  • Professional Appearance
  • Strong Work Ethic
  • Sales Techniques
  • Food sales and promotion

Timeline

Server

Paninis
11.2023 - Current

Porter

Cadilac
08.2021 - Current

Stock Associate

Walmart
03.2019 - 08.2021

Business Management

Baldwin Wallace University

Associate of Arts - Business Mangement

Lakeland Community College

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Tommy Shea