Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
Interests
Timeline
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Tommy Shimokado

Tommy Shimokado

Wine Will Call Coordinator
Manassas,VA

Summary

Proactive and meticulous Will call manager with over 12 years of experience in the wine industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

2
2
Languages
4
4
years of post-secondary education
19
19
years of professional experience

Work History

Director

Te Libenter Sociare Inc
Manassas, VA
  • Gave retreats for over 20 persons in several venues about spiritual exercises and religion to promote faith, compassion and encourage volunteerism.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

WIll Call Manager

MacArthur Beverages
Washington, DC
11.2005 - Current
  • Audited and corrected discrepancies in inventory numbers.
  • Managed inventory storage in clean and organized fashion.
  • Maintained inventory count, tracked usage and documented variances.
  • Performed data entry and completed proper paperwork.
  • Received, sorted and processed damaged goods with vendors or manufacturers.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Implemented organizational systems to optimize product placement and operational productivity.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Checked prices and calculated totals for accurate invoice processing.
  • Input data in Access to create updated status reports for quick reference of project progress and deadlines.
  • Managed inventory team to achieve optimal productivity and inventory control.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Followed procedures at all times for personal and team safety.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Responded to customer requests for products, services and company information.
  • Educated customers on company systems, form completion and access to services.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Recommended products to customers, thoroughly explaining details.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Food and Beverage Associate

Carnival Cruise Lines
Miami, FL
04.2002 - 06.2005
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Trained new staff members on company policies and procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
  • Greeted guests and asked open-ended questions to help determine needs and offer options.
  • Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
  • Met high hotel standards for work procedures, dress, grooming, attendance, and punctuality.
  • Received product shipments and organized in stockroom storage area.
  • Documented shipping and receiving records to confirm receipt of orders.
  • Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
  • Kept sales receipts and maintained accounting records.
  • Sorted and placed all ship's food and beverage materials on racks and shelves according to predetermined sequences such as product code and size.
  • Tagged merchandise and neatly stocked on shelves and display areas.
  • Used Crunch-time software to check and count all product inventories.
  • Oversaw warehouse staff by providing instructions and leading daily activities.
  • Operated forklifts and hand trucks to restock department supply locations.
  • Trained, coached and scheduled employees to improve store upkeep and operations.
  • Used Crunch-time software to prepare purchase requisitions for replacement of stock.
  • Trained and supervised all new associates in grocery, produce and administrative departments.
  • Performed clerical and administrative tasks such as scheduling and inventory control.

Education

No Degree - Sommelier

Capital Wine School
Washington, DC
12.2012 - 12.2012

No Degree - English-as-a-Second-Language Education

Peruvian-American Cultural Institute
Lima, Peru
01.1999 - 12.2001

High School Diploma -

St Rita De Casia
Lima, Peru
03.1998 - 12.1998

Skills

Staff Management

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Accomplishments

Created a fully functional pick up department from the ground up including, operation procedure , software schematics advising for the top wine shop in Washington , DC

Affiliations

Te Libenter Sociare inc.

Software

Above average

Interests

Project management

Staff supervising

Image editing

Friendly working enviroment

Timeline

No Degree - Sommelier

Capital Wine School
12.2012 - 12.2012

WIll Call Manager

MacArthur Beverages
11.2005 - Current

Food and Beverage Associate

Carnival Cruise Lines
04.2002 - 06.2005

No Degree - English-as-a-Second-Language Education

Peruvian-American Cultural Institute
01.1999 - 12.2001

High School Diploma -

St Rita De Casia
03.1998 - 12.1998

Director

Te Libenter Sociare Inc

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Tommy Shimokado Wine Will Call Coordinator