Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tommy Thompson

Jacksonville,US

Summary

Experienced Assistant General Manager in retail operations, known for implementing successful inventory management systems that reduced stock discrepancies by 25% and increased overall efficiency. Developed training programs that significantly decreased onboarding time by 40%, leading to improved team retention rates. Proficient in team management and sales analysis, with a track record of driving performance and fostering a positive work environment that adds significant value to retail operations and enhances customer satisfaction.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

Taco Bell
11.2017 - Current
  • Team leadership & shift management
  • Cash handling & financial accountability
  • Customer service excellence
  • Hiring, training & staff development
  • Conflict resolution
  • Time management & multi-tasking
  • Microsoft Office & digital register systems
  • Inventory tracking & loss prevention

Store Manager

Taco Bell
10.2023 - 06.2024
  • Control profitability by following cash control/security procedures, maintaining property inventory levels, managing labor, reviewing financial reports, and taking appropriate actions.
  • Recruit, interview and hire Team Members, Shift Managers and Assistant General Managers.
  • Coach and train all employees in operational excellence to ensure restaurant success.
  • Complete inventory counts.

Education

High School Diploma - Gender Studies

San Jose Prep Academy
4072 Sunbeam Rd
05.2019

Skills

  • Team leadership PROFESSIONAL
  • Shift management PROFESSIONAL
  • Cash handling PROFESSIONAL
  • Financial accountability PROFESSIONAL
  • Customer service PROFESSIONAL
  • Hiring PROFESSIONAL
  • Training PROFESSIONAL
  • Staff development PROFESSIONAL
  • Conflict resolution PROFESSIONAL
  • Time management PROFESSIONAL
  • Multi-tasking PROFESSIONAL
  • Microsoft Office PROFESSIONAL
  • Digital register systems PROFESSIONAL
  • Inventory tracking PROFESSIONAL
  • Loss prevention PROFESSIONAL
  • Profitability control PROFESSIONAL
  • Labor management PROFESSIONAL
  • Financial report review PROFESSIONAL
  • Operational coaching PROFESSIONAL
  • Cleanliness management PROFESSIONAL
  • Guest service quality PROFESSIONAL
  • Leadership
  • Team Collaboration
  • Problem-Solving
  • Adaptability
  • Strong Work Ethic
  • Empathy
  • Customer Focus
  • Conflict Resolution
  • Time Management
  • Coaching

Timeline

Store Manager

Taco Bell
10.2023 - 06.2024

Assistant General Manager

Taco Bell
11.2017 - Current

High School Diploma - Gender Studies

San Jose Prep Academy
Tommy Thompson