Tommy Threatt
Temecula,CA
Summary
Highly motivated individual with a proven track record, adept in quality assurance and effective communication. Excelled in project management, enhancing client satisfaction through strategic planning and complex problem-solving. Demonstrated exceptional organizational skills, ensuring timely delivery and operational efficiency, fostering strong client and vendor relationships.
Overview
6
6
years of professional experience
Work History
Senior Field Operator
Stellar Site Services
06.2024 - Current
- Ensure that client orders are delivered on time, and that equipment is serviced within an appointment time frame.
- Prepare a proactive daily route that considers time and distance, as well as the possibility of any unexpected obstacles.
- Establishing and maintaining an organized system for client contracts and necessary documents.
- Increased client satisfaction by maintaining open communication channels and promptly addressing concerns.
Logistics Account Manager
Ryder
03.2023 - 09.2023
- Implemented inventory control measures to minimize losses and improve overall supply chain efficiency.
- Maintained comprehensive records of all shipments, invoices, and customer communications to facilitate accurate reporting and informed decision making.
- Established successful partnerships with third-party vendors, leveraging their expertise to enhance service offerings for clients.
- Developed strong rapport with carriers, vendors, and other key stakeholders within the logistics industry to ensure seamless service delivery for all accounts.
- Managed multiple accounts, ensuring timely delivery of products and maintaining strong relationships with clients.
Implementation Specialist
48forty Solutions
08.2022 - 03.2023
- Managed client relationships throughout the implementation process, maintaining open lines of communication to address concerns and gather feedback.
- Led regular status updates with clients to report progress on software implementations, ensuring transparency and alignment across teams.
- Balanced multiple simultaneous projects while meeting tight deadlines without sacrificing quality or client satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Dispatcher
Ben E. Keith
06.2018 - 04.2021
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Delegated tasks among dispatch team members according to individual strengths, fostering a collaborative work environment that maximized productivity levels.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
Skills
- Time Management
- Quality Assurance
- Organizational Skills
- Effective Communication
- Critical Thinking
- Project Management
- Complex Problem-Solving
Timeline
Senior Field Operator
Stellar Site Services
06.2024 - Current
Logistics Account Manager
Ryder
03.2023 - 09.2023
Implementation Specialist
48forty Solutions
08.2022 - 03.2023
Dispatcher
Ben E. Keith
06.2018 - 04.2021
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