Tommy Van Dyke
Provo
Summary
Dynamic professional with a background in hospitality and customer service, notably at The Lodge at Red River Ranch. Excelled in roles requiring exceptional organization and customer service skills, enhancing guest satisfaction and loyalty. Proven ability in food preparation and adaptive learning, contributing to seamless operations and positive guest experiences. Achieved consistent positive feedback for meticulous attention to detail and time management.
Overview
8
8
years of professional experience
Work History
Serving Staff
Hunt & Gather
04.2024 - 09.2024
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
- Greeted arriving guests warmly at the door while managing waitlists effectively during peak hours.
- Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
- Facilitated smooth communication between front-of-house and back-of-house teams during busy shifts for optimal teamwork and productivity.
Front Desk Staff Member
The Lodge at Red River Ranch
04.2024 - 09.2024
- Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
- Increased customer loyalty by addressing concerns promptly and professionally.
- Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Ski Tech
Cedar Sports
11.2020 - 04.2021
- Managed reservations for rental equipment, streamlining the pick-up process for customers during peak seasons.
- Provided expert recommendations on proper ski care and storage practices, enhancing customer satisfaction and prolonging gear lifespan.
- Sustained high-quality service levels with thorough knowledge of current trends, products, and technologies within the skiing industry.
- Assisted customers with selecting appropriate ski gear for their skill level and preferences, resulting in a safer experience on the slopes.
Front Desk Staff Member
The Lodge at Red River Ranch
02.2017 - 09.2020
Life Guard
Wayne County Swimming Pool
05.2017 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Arts - Advertising
Brigham Young University
Provo, UT04-2027
Associate of Science -
Southern Utah University
Cedar City, UT04-2021
High School Diploma -
Wayne High School
Bicknell, UT05-2020
Skills
- Cleanliness
- Food preparation
- Order taking
- Organization
- Customer service
- Attention to detail
- Time management
- Listening skills
- Hand tool proficiency
- Adaptive learning
Accomplishments
- Eagle Scout
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Serving Staff
Hunt & Gather
04.2024 - 09.2024
Front Desk Staff Member
The Lodge at Red River Ranch
04.2024 - 09.2024
Ski Tech
Cedar Sports
11.2020 - 04.2021
Life Guard
Wayne County Swimming Pool
05.2017 - 09.2019
Front Desk Staff Member
The Lodge at Red River Ranch
02.2017 - 09.2020
Bachelor of Arts - Advertising
Brigham Young University
Associate of Science -
Southern Utah University
High School Diploma -
Wayne High School
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