Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tommy Williams

Ozark,AL

Summary

I'm a driven individual that excels in the IT sector. I firmly believe that teamwork is what makes the dream come true. I also realize how crucial it is to do each assignment precisely and on time in order to meet company criteria. I work diligently and tenaciously. I'm excited to work here, advance my career, and gain more experience. Results-focused, IT Profeesional with 5 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.

Overview

4
4
years of professional experience

Work History

IT Consultant

Just think Ahead Insurance
12.2019 - Current
  • Provided consultation on how best to utilize available resources in order to maximize productivity.
  • Monitored equipment functionality to verify optimal performance and adjust system controls.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Documented processes related to IT services provided by the company.
  • Modified existing software systems to enhance performance and add new features.
  • Conducted regular maintenance checks on servers, networks, storage devices.
  • Coordinated system installations, testing and code corrections.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.

End User Support Technician

HCL Technology
08.2021 - 08.2022
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Installed applications and operating systems on user machines.
  • Resolved various computer related problems such as virus removal, system crashes and connectivity issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Created accounts for new users in Active Directory and assigned permissions accordingly.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Managed user access control lists for network resources.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.

Team Trainer

Loves Truck Stop
08.2020 - 08.2021
  • Regarding staff performance and training requirements, I provided decision-makers with input
  • I gave new hires training on their specialized duties, existing staff members who have received cross-training to improve team performance and agility, gave staff presentations on new tools, processes, and methods
  • Deep training was given to staff members in customer service and food preparation jobs to encourage effective teamwork.

Education

Information Tech and Security Administration -

MyComputercareer
09.2021

Skills

  • Troubleshooting Network Configurations
  • Familiarity with software and hardware-based firewalls
  • Email Communications
  • Port Security
  • Microsoft Office
  • Customer service
  • POS system
  • Critical Thinking
  • Network Monitoring
  • Application Development
  • Equipment Configuration
  • Project Management
  • User Support
  • Business Development Support

References

References available upon request.

Timeline

End User Support Technician

HCL Technology
08.2021 - 08.2022

Team Trainer

Loves Truck Stop
08.2020 - 08.2021

IT Consultant

Just think Ahead Insurance
12.2019 - Current

Information Tech and Security Administration -

MyComputercareer
Tommy Williams