Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tommy Williams

Diesel Technician
LUGOFF,SC

Summary

At Excel Truck Group, a seasoned Lead Diesel Technician enhanced workshop productivity and customer satisfaction through expert diesel engine diagnostics and a commitment to safety. Skilled in both technical repairs and mentoring, achieved significant improvements in service efficiency and team performance. Demonstrates exceptional ability in electrical systems and fostering collaborative environments. Well-versed in keeping an orderly and clean shop for maximum efficiency. Skilled in testing, diagnosing and fixing issues with diesel equipment and vehicles. Excellent communication, organizational and prioritization skills. Seasoned Diesel Mechanic offering expertise in engines, brakes, and other vehicle systems. Effective team player with understanding of customer service standards and documentation requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Lead Diesel Technician

Excel Truck Group
12.2010 - 12.2020
  • Lead Mercedes Sprinter Technician
  • Achieved high customer satisfaction ratings with prompt and accurate diagnosis of issues in diesel engines.
  • Mentored junior technicians, fostering a collaborative environment that improved overall team performance.
  • Maintained safety compliance within the workshop, conducting regular inspections and addressing potential hazards proactively.
  • Resolved warranty claims swiftly by coordinating with manufacturers'' representatives to ensure proper documentation and processing procedures were followed.
  • Increased shop productivity through the implementation of innovative tools and technologies for diagnostics and repairs.
  • Improved service turnaround time by implementing efficient scheduling practices within the workshop.
  • Provided exceptional customer service by thoroughly explaining repair needs and options to clients, leading to repeat business opportunities.
  • Fostered a culture of teamwork by effectively communicating with colleagues, management, and clients to ensure seamless operations within the workshop.

Education

High School Diploma -

Nashville Auto Diesel College
Nashville, TN
09.2010

Skills

  • Diesel Engine Expertise
  • Workplace Safety
  • Advanced Diagnostics
  • Training and mentoring
  • Electrical Systems Proficiency
  • HVAC Systems Maintenance
  • Tools and Equipment Handling
  • Performing repairs
  • Vehicle repairs
  • Parts Replacement

Timeline

Lead Diesel Technician

Excel Truck Group
12.2010 - 12.2020

High School Diploma -

Nashville Auto Diesel College
Tommy WilliamsDiesel Technician