TOMMY WILLIAMS
Bozeman,MT
Summary
Proven leader and innovative problem-solver, I significantly enhanced customer satisfaction and streamlined operations at UNITED AILINES. Expert in conflict resolution and staff training, I excel in high-pressure environments, achieving increase in team efficiency. My empathetic customer service and strategic knowledge drive consistent positive outcomes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Agent
UNITED AILINES
10.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Manager of Operations
SHARBERT ENETRPRISES
04.2020 - 04.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined project delivery by implementing agile methodologies, improving team agility and response to feedback.
Chef/Consultant
Boyne Mountain Resort
10.2020 - 04.2021
- Increased revenue with the development of specialty menus for seasonal promotions, events, and catering services.
- Conducted employee evaluations regularly, identifying areas for improvement while recognizing outstanding performance amongst team members.
- Launched successful catering division within the restaurant business offering customized menus for special events.
- Collaborated with marketing team on targeted promotional campaigns highlighting unique dishes or theme nights.
- This was a seasonal job for me.
Executive Chef Manager
Finally Restaurant Group
01.2015 - 04.2020
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restauranT.
- Traveled and opened new locations in different states.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
- Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies.
- Created visually appealing plate presentations, enhancing the overall dining experience for patrons.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Sales Associate
All Around Roofing & Home Improvement
08.2014 - 08.2015
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Executive Sous Chef
The Keg Steakhouse + Bar
01.2012 - 01.2015
- Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
- Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
- Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
- Evaluated employee performance regularly providing guidance towards improvement as necessary.
Cook
Cafe Du Monde
01.2010 - 01.2011
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Roofing Laborer
Williams Roofing & Construction
05.2006 - 01.2010
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
- Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
- Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
- this was a seasonal job summer only
Education
Sullivans Culinary Arts
Louisville, KYHigh School Diploma -
Murray High School
Murray, KY04.2010
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Customer Complaint Resolution
- Customer Relations
- Complaint Handling
- Inbound Customer Service
- Upselling
- Assertiveness
- Billing Inquiries
- Delivery Tracking
- Order Placement
- Shipping and Logistics
- Data Entry
- Scheduling
- Product Knowledge
- Active Listening
- Client Relations
- Data Collection
- Conflict Resolution
- Order Processing
- Critical Thinking
- Staff Training
- Coordination
- Follow-up skills
- Strategic sales knowledge
- Travel Planning
- POS systems knowledge
- Delivery Scheduling
- Stock management
- Sales closing
Timeline
Customer Service Agent
UNITED AILINES
10.2022 - Current
Chef/Consultant
Boyne Mountain Resort
10.2020 - 04.2021
Manager of Operations
SHARBERT ENETRPRISES
04.2020 - 04.2022
Executive Chef Manager
Finally Restaurant Group
01.2015 - 04.2020
Sales Associate
All Around Roofing & Home Improvement
08.2014 - 08.2015
Executive Sous Chef
The Keg Steakhouse + Bar
01.2012 - 01.2015
Cook
Cafe Du Monde
01.2010 - 01.2011
Roofing Laborer
Williams Roofing & Construction
05.2006 - 01.2010
Sullivans Culinary Arts
High School Diploma -
Murray High School