Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline

Thomas Myers

Summary

An experienced IT project manager, analyst, ordained pastor and award-winning volunteer leader seeking to combine knowledge and skills obtained through years of strong performance in a variety of corporate and volunteer-led opportunities.

Overview

33
33
years of professional experience

Work History

Management Operations Analyst

State of Illinois
07.2020 - Current
  • Conduct user acceptance testing for IES, the software used by all caseworkers providing assistance to customers in the state of Illinois
  • Provide professional, accurate summary communication of testing results to managers, vendors and executive level
  • Exercise sound judgement based on technical expertise and experience in defect, enhancement and policy-related changes to software.
  • Perform validation and testing of models to promote adequacy and reformulate models as necessary.
  • Work with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.

Human Services Caseworker

State of Illinois
07.2017 - 07.2020


  • Provided resources and managed participation in employment, job search, Adult GED education, Teen Parenting programs, Work Experience and basic needs
  • Managed WVS dashboard providing quick view of customer status concerning program participation, missed appointments, changes in employment requiring recalculation of benefits
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Conducted annual Intensive Case Reviews for customers to determine progress towards financial independence based on metrics determined by Department of Human Services policy
  • Analyzed and interpreted DHS TANF policies and procedures in order to provide accurate program and policy information to both customers and supervisors

Purchasing I.T. Liaison

H.D. Smith
02.2015 - 03.2017
  • Managed technical projects for the Purchasing Team of a regional pharmaceutical distributor
  • Subject Matter Expert for Purchasing Team regarding DEA Class 2, 3 and 4 controlled substances, federal and multi-state jurisdictional policies
  • Created and maintained Purchasing Team SharePoint Site
  • Created, edited and maintained over 100 procedure documents for various SAP commands.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.

Associate Project Manager

Horace Mann Insurance Company
04.2007 - 02.2015
  • Provided timely, accurate business management data for stakeholders regarding budget, milestones and deliverables for hardware and software upgrade efforts ranging from $500,000 to $3,000,000
  • Provided project team member performance feedback to Information Technology managers directly related to team members' annual reviews
  • Managed vendor relationships with both local and internationally based vendors in multiple time zones and diverse cultures
  • Developed and presented new employee on-boarding training regarding data security
  • Developed enterprise standard template for business continuity plans for Business Continuity in compliance with federal and multi-site data security policy requirements
  • Managed annual Disaster Recovery and Business Continuity preparedness tests for 14 different departments within the company
  • Managed SharePoint site for software licensing acquisition, providing cost savings and asset tracking capabilities to IT Asset Management dept.
  • Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
  • Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.

Technical Infrastructure Analyst

State Farm Insurance Company
06.2002 - 02.2007
  • Monitored corporate level anti-virus software suite, using automated monitoring and reporting tools for both Intrusion Detection and Incident Management
  • On-site coordinator for annual physical/logical security penetration team to evaluate data and facility vulnerabilities.
  • Provided technical support to end-users, addressing complex issues and ensuring timely resolution.
  • Maintained high availability of critical systems through regular maintenance and disaster recovery planning.
  • Conducted capacity planning exercises to anticipate future growth and maintain optimal system performance levels.
  • Collaborated with vendors to troubleshoot hardware failures, resulting in minimal impact on operations.

Data Security Analyst

Levi, Ray & Shoup, Inc.
11.2000 - 05.2003
  • Level 3 support for Entrust PKI environment
  • External Consultant assigned to long-term contract with large insurance company.
  • Developed and maintained comprehensive documentation on data security processes, policies, and procedures for easy reference and training purposes.
  • Responded swiftly to reported incidents while maintaining detailed records for analysis during post-incident reviews and improvement efforts.
  • Identified critical vulnerabilities in existing systems, recommending and executing appropriate remediation measures.

Associate Pastor

Second Church of Christ
04.1991 - 07.1999
  • Associate Minister of Music, leading volunteer choir of 50 members, worship orchestra of 20 members in providing worship music for weekly services as well as holidays and special occasions
  • Conceived, organized and led the first community Easter Celebration at local civic arena involving over 250 volunteers attended by over 1700 adults

Education

Associates Degree, Computer Networking -

Lincoln Land Community College, Springfield, IL
01.2000

Bachelor of Arts, Music -

Lincoln Christian University, Lincoln, IL
01.1992

Bachelor of Arts Christian Ministry -

Lincoln Christian University, Lincoln, IL
01.1986

Skills

  • Operational Efficiency
  • Workflow Optimization
  • Microsoft Excel
  • Microsoft PowerPoint
  • Root Cause Analysis
  • Project Management
  • Microsoft SharePoint
  • System Testing
  • Requirements Definition

Volunteer Experience

  • As an employee of Horace Mann Educators, I conducted the Horace Mann Singers, a volunteer group of employees who performed for corporate events and civic groups throughout the Springfield, IL area.
  • I am heavily involved in local community theatre performing on stage and in the orchestra for over 40 productions, including the Springfield MUNI, The Hoogland Center for the Arts, The Springfield Theatre Company, The Legacy Theatre, Theatre in the Park and several productions in local schools in Sangamon County.
  • Led worship ministry in several congregations in the Springfield area.
  • Conducted the show band that accompanied the Glenwood High School Show Choir, winning several awards including Best Band at Show Choir Nationals in Nashville, TN.
  • Served as Co-President of Glenwood Show Choir Boosters, leading over 100 volunteers in hosting a show choir competition, which raised over $50,000 annually to fund the Show Choir program.

Timeline

Management Operations Analyst - State of Illinois
07.2020 - Current
Human Services Caseworker - State of Illinois
07.2017 - 07.2020
Purchasing I.T. Liaison - H.D. Smith
02.2015 - 03.2017
Associate Project Manager - Horace Mann Insurance Company
04.2007 - 02.2015
Technical Infrastructure Analyst - State Farm Insurance Company
06.2002 - 02.2007
Data Security Analyst - Levi, Ray & Shoup, Inc.
11.2000 - 05.2003
Associate Pastor - Second Church of Christ
04.1991 - 07.1999
Lincoln Land Community College - Associates Degree, Computer Networking,
Lincoln Christian University - Bachelor of Arts, Music,
Lincoln Christian University - Bachelor of Arts Christian Ministry,

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Thomas Myers