Gina Ventrucci
Excelsior,MN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager - Seeds Customer Support Operations
Syngenta
2018.01 - Current
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Organized and coordinated 80+ person annual ops summit training content, breakout sessions, team building, and hospitality
- On-board new hires 1:1 to adapt to new culture, Workday needs, training plan, and equipment needs
- Organize and manage team travel, calendar planning and expenses for site and retailer visits
- Led team of 10 remote account specialists providing quality order management of complex and high-volume order needs to retailers by coaching teamwork, resiliency and work-life balance
- Implemented a sustainable packaging returns process resulting in operational savings of $500k
- Partner with IT to implement application enhancements to drive team member efficiencies, improve customer utilization and deliver KPI's
Senior Manager - North America Field Operations
Tennant Company
2014.01 - 2017.01
- Organized and led team recognition week-long event celebrating employee efforts with awards, games, food and team building activities
- Revamped hiring modal resulting in 10% decrease in abandon rate, and cost reduction
- Developed the 1st customer service performance management standard competencies scale
- Utilize Six Sigma and Value Stream Mapping methodology to reduce waste in sales order processing, reducing invoice delays, increasing customer satisfaction and revenue recognition.
Project Manager - IT Store Deployment - Contractor
Best Buy
2013.01 - 2014.01
- Coordinated and led network vendors deploying new ethernet to 750+ stores for $15M project
- Vendor management, led status calls and developed a vendor scorecard to measure deliverables
- Developed, published and refined processes to ensure timely deliverables, escalation points and efficiencies that ensures turn up of store Ethernet upgrade.
Education
Bachelor of Arts - Business Management
Bethel University
St. Paul, MN05.2011
Mini MBA - Project Management
University of St. Thomas
Saint Paul, MNAgribusiness Leadership Accelerator Program
Purdue University
Skills
- Team Leadership
- Project Management
- Verbal and written communication
- Time Management
- Complex Problem-Solving
- Cross-Functional Teamwork
Certification
- Lean Six Sigma Yellow Belt
- Project Management Support
Timeline
Manager - Seeds Customer Support Operations
Syngenta
2018.01 - Current
Senior Manager - North America Field Operations
Tennant Company
2014.01 - 2017.01
Project Manager - IT Store Deployment - Contractor
Best Buy
2013.01 - 2014.01
Bachelor of Arts - Business Management
Bethel University
Mini MBA - Project Management
University of St. Thomas
Agribusiness Leadership Accelerator Program
Purdue University
- Lean Six Sigma Yellow Belt
- Project Management Support
Similar Profiles
Diana PriyankaDiana Priyanka
Research Associate at SyngentaResearch Associate at Syngenta
Nicholas RichardNicholas Richard
Chemical Plant Operator at SyngentaChemical Plant Operator at Syngenta
Finn HochsteinFinn Hochstein
Field Crew at SyngentaField Crew at Syngenta