Tommy Sue Hall

Work History

Hall's Upholstery

06.2005 - Current

Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Prepared bank deposits and handled business sales, returns and transaction reports.
Sought ways to improve processes and services provided.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Processed customer service orders promptly to increase customer satisfaction.
Exhibited high energy and professionalism when dealing with clients and staff.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Responded to customer calls and emails to answer questions about products and services.
Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Addressed customer account discrepancies and concerns.
Detailed payment options and explained price, receipt and billing details to customers.
Responded proactively and positively to rapid change.

Licking Memorial Health Systems

Newark, Ohio

10.2019 - 08.2022

Shared knowledge of menu items and flavors, enabling patients to make personal decisions based on taste and interest.
Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote patient health and safety.
Helped patients with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Performed various clerical duties by filing and faxing documents and creating patient databases.
Investigated and resolved patient inquiries and complaints quickly.
Answered phone promptly and assisted patients with menu selections.
Helped patients with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Constantly went above and beyond to insure that patients needs were made.

Genesis Healthcare System

01.2012 - 08.2019

Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Monitored customer feedback to improve barista performance and customer service.
Collaborated with cafe management to design and implement promotional strategies for cafe items.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Gathered, organized and input information into digital database.
Monitored workflow to improve employee time management and increase productivity.
Achieved results by working with staff to meet established targets.