Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tommy Taran Spruell

Amarillo

Summary

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director of Patient Development

Giving Home Health Care
06.2021 - 10.2024
  • Hired on as Patient Development Coordinator
  • Promoted to Assistant Director after 3 months
  • Promoted to Director after another 4 months
  • Lead a team focused on increasing patient census through outreach events & mailers.
  • At time of departure, patient census had increased from 200-550+; the pipeline to census increased from 220-1200
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Organized & Attended marketing events for several markets including Texas, Missouri, Tennessee, and more
  • Guided patients & local clinics/MDs through the EEOICPA program
  • Reviewed medical record information to develop/write claims for medical benefits for each patient
  • Educated on the benefits of home health care
  • Provided excellent customer service to patients, local clinics/MDs, and our external stakeholders
  • Systematically reviewed internal processes to apply incremental change, driving data driven decisions
  • Successfully expanded the department to a team of 20 employees across the state, establishing four distinct roles that collaboratively enhanced operational efficiency
  • Built & maintained relationships with our external stakeholders to ensure effective communication and accurate metrics
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Lean Leadership
  • Patient Advocacy

Customer Service Representative

AMERICAN QUARTER HORSE ASSOCIATION
06.2019 - 04.2020
  • Provided assistance to clients
  • Answered phone and assisted members, or aspiring members, with changes to their membership accounts
  • Confirmed payments, refunds, and any other billing questions/concerns the caller presented
  • Explained products and benefits, such as discounts through corporate partnerships
  • Provided excellent technical support by guiding customers through the website, and troubleshooting problems over the phone to try and resolve errors with the system
  • Maintained horse registrations, and cleared up ownership disputes
  • Utilized tools such as Microsoft Office to complete daily/monthly reports
  • Filled out Excel Spreadsheets on a daily basis for records such as project tracking, specific phone calls that came through, budgeting for low income customers, etc

Pit Boss

DICKEY'S BARBECUE PIT
04.2017 - 06.2019
  • Properly execute managerial duties on a daily basis
  • Managerial duties include making schedules, monitoring labor cost vs profit, maintaining register stability throughout the day ($200 to start with, no overages or shortages), doing paperwork associated with waste, daily tasks, and nightly deposits, and effectively lead a team of 6-12 people during each shift
  • Proper stocking/merchandising experience through constant inventory management
  • Maintained health code standards
  • Followed TABC and Food Handlers guidelines (have obtained both licenses)
  • Prepared food to correct temperatures and standards that the corporate office has deemed appropriate
  • Prepared catering orders, and delivered them in and around Amarillo, TX (i.e
  • Canyon, Hereford, Dumas, Tulia, Boys Ranch, etc)
  • Basic cleaning duties

Education

High school diploma - General Studies w/focus on Health Sciences

AACAL Amarillo
Amarillo, TX
06.2013

Skills

  • Microsoft Office/Word
  • Computer navigation/management
  • Labor Cost Analysis
  • Food Preparation
  • Kitchen Management Experience
  • POS
  • Software Troubleshooting
  • Typing speed - 65wpm
  • Medical terminology
  • EMT experience
  • Healthcare
  • ICD-10
  • Event Marketing
  • Medical Records
  • Lean
  • Kaizen
  • Staff Development
  • Charismatic Leader
  • Talent Acquisition
  • Relationship Building
  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management

Certification

  • Certified Nursing Assistant (CNA), 12/01/11, 12/31/13
  • CPR/AED, 06/01/21, 06/30/23

Timeline

Director of Patient Development

Giving Home Health Care
06.2021 - 10.2024

Customer Service Representative

AMERICAN QUARTER HORSE ASSOCIATION
06.2019 - 04.2020

Pit Boss

DICKEY'S BARBECUE PIT
04.2017 - 06.2019

High school diploma - General Studies w/focus on Health Sciences

AACAL Amarillo

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Tommy Taran Spruell