TOMMY TREY FARMER
Sevierville,TN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I have a strong work ethic and hold myself to a very high standard.
Overview
15
15
years of professional experience
Work History
Appeals Representative
First Coast Service Options
01.2024 - Current
- Expedited the appeals process for faster resolutions by streamlining procedures and workflows.
- Enhanced the accuracy of appeal decisions through thorough research and factchecking.
- Obtained additional documentation required for case review.
- Examined case to initiate clinical review.
- Developed training materials for new hires, ensuring consistent quality standards across the team.
- Collaborated with cross-functional teams to ensure proper handling of complex cases, resulting in more accurate outcomes.
- Supported fellow Appeals Representatives through peer coaching and knowledge sharing, fostering a collaborative work environment.
- Managed sensitive client information with confidentiality and discretion, maintaining trust between customers and the company.
- Completed documentation of final appeals or grievance determination using appropriate templates.
- Maintained up-to-date knowledge on industry regulations and guidelines to ensure compliance during the appeals process.
- Assisted management in identifying areas for improvement, contributing to overall department efficiency gains.
VIP Tour Guide/Safety Trainer/Helping Hand
Dollywood Theme Park
08.2022 - Current
- Led guided tours and informational talks for large groups to showcase attractions and highlights
- Created tour programs with focus on providing positive guest experiences
- Assisted in developing tour programming to enhance guest experience
- Developed well-versed tour guides by mentoring and training peers
- Used strong verbal and written communication skills to convey messages to others
- Completed semi-skilled and skilled work under supervision of fully qualified professionals
- Displayed strong public speaking and communication skills to facilitate high quality guest tours
- Developed guest relationships to achieve high level of satisfaction
Customer Sales Representative
AeroCare
08.2020 - 08.2022
- Consulted with customers regarding needs and addressed concerns
- Gave customers quotes based on potential sales
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products
- Performed needs analysis and presented options based on findings to help customers make decisions
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches
- Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Resource Coordinator
OmniVisions
06.2018 - 08.2020
- Maintained thorough case history records and wrote detailed reports
- Implemented social service interventions to achieve treatment goals and address client needs
- Maintained lists of resources helpful to clients
- Engaged in community outreach and program development to support patient and caregiver needs
- Interviewed clients individually and in family groups to determine services to best address specific needs
- Developed workable solutions for recurring problems for individuals and families
- Collaborated with multidisciplinary team of mental health case managers and disability workers
- Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage
- Completed intake assessments with patients and drafted community reentry plans following treatment
- Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services
Restorative Interventionist
Knox County Schools
08.2017 - 05.2018
- Selected interventions most appropriate to individual [Student or patient] and laid out treatment plan
- Documented evaluation results, treatment plans and other actions according to requirements
- Determined capabilities and function of [Type] individuals through personal interviews, home visits and assessments
- Implemented behavioral plans designed by IEP teams for students with behavior disorders or other special conditions to help meet special education students needs
- Modeled social, peer facilitation and peer training to achieve academic, social, emotional and behavioral goals
- Adapted classroom activities, assignments and materials to provide educational opportunity for special education students to participate in classroom activities
- Built relationships with students and guardians through active communication and positive feedback
- Offered counseling to students and parents to increase personal growth, self-understanding and behavioral management
- Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques
Intensive Case Manager
Helen Ross McNabb
04.2015 - 08.2017
- Assisted individuals with eligibility for available benefits
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families
- Maintained up-to-date case records with case activity status
- Developed trusting relationships with social services, health care providers and governmental agencies
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy
- Advocated for clients by obtaining information regarding treatment options and clinical status
- Coordinated support services and optimized communication between healthcare workers and patients
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification
- Acted as role model for clients by exhibiting positive behaviors
- Maintained and developed community relationships to support various client referrals
Case Management Specialist
Region IV Mental Health Services
08.2010 - 03.2015
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals
- Conducted assessments to obtain information for participant-centered plan of care
- Protected patient data in alignment with HIPAA privacy protocols
- Advocated for members and families to coordinate care and navigate resources within [Type] system
- Developed comprehensive client-driven case plan with short and longterm goals
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members
- Constructed case notes and comprehensive reports for data entry into [Software] portal
- Identified strengths and opportunities for staff improvement based on audit results
- Provided hands-on and proactive leadership to community services staff
Education
Bachelor of Science - Psychology
Blue Mountain College
Blue Mountain, MS05.2010
Skills
- Customer Service
- Friendly, Positive Attitude
- Relationship Building
- Reliable & Trustworthy
- Team Management
- Conflict Resolution
- Critical Thinking
- Team Building
- Supervision & Leadership
- First Aid/CPR
- Problem Resolution
- People Skills
- Good Work Ethic
- Microsoft Office
- Organizational Skills
- Training & Development
- Computer Skills
- Active Listening
Timeline
Appeals Representative
First Coast Service Options
01.2024 - Current
VIP Tour Guide/Safety Trainer/Helping Hand
Dollywood Theme Park
08.2022 - Current
Customer Sales Representative
AeroCare
08.2020 - 08.2022
Resource Coordinator
OmniVisions
06.2018 - 08.2020
Restorative Interventionist
Knox County Schools
08.2017 - 05.2018
Intensive Case Manager
Helen Ross McNabb
04.2015 - 08.2017
Case Management Specialist
Region IV Mental Health Services
08.2010 - 03.2015
Bachelor of Science - Psychology
Blue Mountain College
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