Bachelor Of Commerce - Trade & Business
Chuo University
Tokyo, Japan03.1990
Tomofumi Suzuki
Huntington Beach,California
Summary
Dynamic leader with extensive experience at Yamaki USA, Inc., driving revenue growth through strategic planning and exceptional customer service. Skilled in budget management and crisis resolution, I fostered high-performing teams and enhanced client relationships, resulting in significant improvements in customer satisfaction and operational efficiency.
Education
Work History
President
Yamaki USA, Inc.
11.2019 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Sales Director
Yamaki USA, Inc.
10.2018 - 11.2019
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
Associated Director
Ajinomoto Health and Nutrition North America Inc.
04.2010 - 10.2018
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
Sales Manager
Ajinomoto Frozen Foods USA
04.2005 - 03.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Assistant Sales Manager
Ajinomoto Frozen Foods USA
04.2003 - 03.2005
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Sales Representative
Ajinomoto USA Inc.
04.2000 - 03.2003
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Skills
- Budget management
- Crisis management
- Strategic planning
- Performance monitoring
- Market analysis
- Sales strategy
- Company representation
Timeline
President
Yamaki USA, Inc.
11.2019 - Current
Sales Director
Yamaki USA, Inc.
10.2018 - 11.2019
Associated Director
Ajinomoto Health and Nutrition North America Inc.
04.2010 - 10.2018
Sales Manager
Ajinomoto Frozen Foods USA
04.2005 - 03.2010
Assistant Sales Manager
Ajinomoto Frozen Foods USA
04.2003 - 03.2005
Sales Representative
Ajinomoto USA Inc.
04.2000 - 03.2003
Bachelor Of Commerce - Trade & Business
Chuo University
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