Tomoko Rasmussen
Fruit Heights,UT
Summary
Hardworking Entry Level - Marketing applicant with background assisting administrative and sales positions. Skilled at engaging with customers, understanding needs and persuasively promoting products. Eager to turn customer-facing experience and marketing education into organizational opportunity.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Certified Yoga & Meditation Instructor
Self Employed Services
Fruit Heights, UT
05.2023 - Current
- Improved health and well-being of class participants by instructing on healthy lifestyles, food choices, proper movement and posture.
- Led exercise routines remotely via pre-recorded videos and conferencing software.
- Demonstrated proper breathing techniques and meditation exercises.
- Built and established lasting relationships using encouragement and personal support.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
Private Tutor Japanese Language
Self Employed
Hillsdale, MI
10.1991 - Current
- Provided individualized instruction to students based on their academic needs.
- Developed customized lesson plans and teaching materials for each student.
- Assessed and evaluated student progress in order to adjust teaching methods accordingly.
- Encouraged and motivated students to work hard towards achieving their educational goals.
- Ensured that all lesson plans were aligned with state curriculum standards.
- Utilized various instructional strategies, including lectures, discussions, demonstrations, and hands-on activities.
Bilingual Customer Representative
Yamato Transport U.S.A. Inc.
Salt Lake City, UT
08.2023 - 02.2024
- Responded to customer inquiries in both English and Japanese languages, providing accurate information about products and services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
- Educated customers on how best utilize their purchased products or services.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Consulted with customers regarding needs and addressed concerns.
Shipping Associate /Administrative
Minky Couture
Ogden, UT
07.2020 - 01.2023
- Staged final products for shipment.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Identified discrepancies between order documents and actual items received.
- Created labels for outgoing packages according to customer requirements.
- Monitored daily shipping schedules to meet deadlines for timely delivery of goods.
- Coached new staff preparing outgoing and receiving incoming shipments.
Book Keeper /Administrative Manager
Justa Store
Fairbanks, AK
05.2015 - 06.2017
- Prioritized tasks, addressing urgent tasks first and interacted regularly with other staff members to maintain current knowledge of big picture and priorities.
- Assisted bookkeeper in maintaining accounts receivable and payable.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
English Teacher
American Club English Language School
Sendai Japan
12.1995 - 10.1997
- Conducted group and individual classes to practice conversational English skills.
- Encouraged class discussion by posing questions related to course topics.
- Maintained a positive learning environment through effective classroom management strategies.
- Made difficult language rules digestible to students.
- Initiated new learning methods to achieve total student comprehension and curb learning time.
Sales Representative
Down Futon Company
Sendai Japan
06.1991 - 08.1992
- Adhered to company initiatives and achieved established goals.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Presented products and services to prospective and existing customers to meet client needs.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Recommended changes in products and services based on customer feedback.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
- Researched competitors' products, prices, and sales techniques.
- Conducted market research to identify potential customers and their needs.
Education
Bachelor of Arts - Economics Major, Music Minor
University of Hawaii At Manoa
Honolulu, HI12-1995
Liberal Arts And General Studies
Hillsdale College
Hillsdale, MI05-1993
High School Diploma -
Brent International School
Baguio, Philippines06-1991
High School Diploma -
ManoaMinkyYamatoMiyagi Gakuin High School
Sendai, Japan03-1989
Skills
- Compassionate Communication
- Online Teaching
- Breathing Exercises
- Life Coaching
- Active Listening
- Self Motivation
- Relaxation Techniques
- Time Management
- Detailed Instruction
- Teamwork and Collaboration
- Task Prioritization
- Public Speaking
- Continuous Improvement
- Relationship Building
- Attention to Detail
- Curriculum Planning and Implementation
- Interpersonal Communication
- Goal Setting
- Problem-Solving Aptitude
- Written Communication
- Decision-Making
- Adaptability and Flexibility
Certification
- Licensed Open Water Scuba Diving 2017 October
- Licensed Meditation Instructor - 2021 December
- Licensed Yoga Instructor - 2022 December
- Certified Food Handler 2023 March
- Driver License - Full
Languages
English
Native/ Bilingual
Japanese
Native/ Bilingual
Chinese (Mandarin)
Elementary
Affiliations
• Creative Cooking
• Traveling Enthusiast
Timeline
Bilingual Customer Representative
Yamato Transport U.S.A. Inc.
08.2023 - 02.2024
Certified Yoga & Meditation Instructor
Self Employed Services
05.2023 - Current
Shipping Associate /Administrative
Minky Couture
07.2020 - 01.2023
Book Keeper /Administrative Manager
Justa Store
05.2015 - 06.2017
English Teacher
American Club English Language School
12.1995 - 10.1997
Private Tutor Japanese Language
Self Employed
10.1991 - Current
Sales Representative
Down Futon Company
06.1991 - 08.1992
Bachelor of Arts - Economics Major, Music Minor
University of Hawaii At Manoa
Liberal Arts And General Studies
Hillsdale College
High School Diploma -
Brent International School
High School Diploma -
ManoaMinkyYamatoMiyagi Gakuin High School
- Licensed Open Water Scuba Diving 2017 October
- Licensed Meditation Instructor - 2021 December
- Licensed Yoga Instructor - 2022 December
- Certified Food Handler 2023 March
- Driver License - Full
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