Summary

Overview

Work History

Education

Skills

Timeline

Tomoko Yasmine Yoshida

San Francisco,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

years of professional experience

Work History

Law Enforcement Emergency Response Specialist

TikTok

08.2022 - 12.2023

Work with court orders, government-issued orders, and presidential office legal requests.
Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinating with many internal and external partners, including law enforcement.
Create responses to questions from law enforcement, government agencies, and internal teams regarding Risk & Response policy and process.
Review and assess inbound emergency escalations from law enforcement and internal TikTok teams.
Identify exact location ( e.g. hotels, train stations and/or bridges) globally to locate users at high risk to safeguard their lives.
Collaborate with global cross-functional teams to respond to issues and communicate with relevant stakeholders to align on strategies.
Assess risk and use proactive communication to protect users and partners from abuse across platforms.
Establish localization glossaries and train cross-functional teams with Japanese culture and trends.
Build and scale stakeholder education programs for internal, cross-functional partners such as Digital Services Act (DSA) articles and build template to review and amend procedure.
Work independently, pragmatically, proactively, and efficiently on a wide variety of tasks in a fast-paced environment.
Responsible team's wellness projects to conduct team discussion with professionals.

Apple Support Senior Advisor/ Team lead of project and workflow Management

Apple Inc.

01.2016 - 06.2022

Resolved any issues within iOS, media support, and Apple Pay by directly communicating with customers.
Updated policies and procedures (SOP) as needed, including legal issues.
Update policies and procedures (SOP) as needed
Analyzed trends in user abuse reports and evaluated them based on contents, languages, and news.
Worked cross-functionally on policy development and the abuse prevention team.
Collaborated with engineering, legal operations, and multiple Trust and Safety teams on policies.
Implemented internal escalation paths and troubleshooting for technical support on Apple products and iTunes accounts.
Investigated escalated issues and consulted with cross-functional teams.
Gathered data and escalated trends to the policy development team to provide recommendations for improvements.
Implemented 18% more end-to-end operations for Apple Care support including fraud prevention and hijacking incidents.
Consulted and mentored new employees on operational procedures and policies.
Localization in UI from English to Japanese.

Developer Operations

User Safety Operation Agent

Twitter (Cognizant)

05.2015 - 08.2015

Reviewed and localized policies on issues dealing with abuse, privacy and safety.
Operated within the Salesforce platform to create reports and presentations regarding abusive content, spam, copyright infringement, and global events.
Regularly wrote, edited, and updated user-facing communications.
Analyzed trends and data in user abuse reports and escalated to legal and policy development teams.
Investigated and executed accounts related to graphic, offensive images and other objective matters.
Collaborated with engineering, legal operations, and multiple Trust and Safety teams.
(Contract Role)

Client Coordinator / Executive Assistant

Intromed Inc.

11.2014 - 05.2015

Interacted with patients, patients' families, referring physicians, and third-party carriers with regard to patient-related issues.
Serves as a resource in a team environment
Maintained legal procedures and documentation regarding IVF procedures.

Policy Enforcement Specialist

Google Play

02.2014 - 03.2014

Professionally localized online resources and operations materials from English to Japanese.
Managed and responded to escalations from internal and external parties within designated service levels.
Collaborated various cross-functional teams to ensure a safe user experience on Google Play.
Refined tools, maintained documentation and managed products and processed surrounding abuse prevention activities on Google apps.
(Contract Role)

Public Relations Coordinator / Executive Assistant

Japan External Trade Organization

12.2013 - 02.2014

Coordinated all aspects of Japanese Government-sponsored conferences, webinars and conventions.
Coordinated with the Japanese government and consulted Public Policies, legal issues, and sales.
Performed presentations to executives of the Japanese government's agents.
Invited international speakers and prepared assets for publication.
Developed and maintained a strong direct relationship with sponsors.
Facilitated legal release documentation, wrote content for blogs and websites, proofread and published articles, and reviewed contracts and speeches for newsletters.
Arranged travel and accommodations for the Japanese Japanese government's agents.
(Contract Role)

Scaled Monetization Support / Team Lead of Policy Analysis Team

YouTube

11.2012 - 11.2013

Professionally localized online resources and operations materials from English to Japanese and tested products sign-up flow to expand YouTube Partner Program in APAC and EMEA.
Monitored operational activity on an hourly basis to keep metrics under control, and provided feedback, examples and potential bugs to product teams.
Directly communicated with users and partners to support their channels.
Served as Team Lead and Work-Flow Lead to resolve internal and external escalations to legal teams.
Educated and trained employees regarding policy escalation issues.
Wrote and proofread help center articles on YouTube website.
Worked closely with product managers to develop appropriate solutions.
Created internal references for scalable and efficient education.
Selected to coordinate video escalations with the Policy Abuse and Legal Support teams in compliance with content quality guidelines.
Collaborated with product, engineering, marketing, operations and legal teams.
(Contract Role)

Media Marketing Director / Event Coordinator

Infini Global, USA Inc.

09.2011 - 10.2012

Developed and coordinated media events, workshops, and conferences.
Recruited talents and speakers, negotiated with vendors, set agenda on strict deadlines
Facilitated legal releases and agreements with speakers.
Responsible for writing content for a blog, SMS postings, and website articles.
Managed budgets and travel arrangements
Arranged travel and accommodations for speakers, talents and executive members.

Filming Producer / Event Coordinator

Duo Creative Communications

06.2006 - 09.2011

Developed and maintained strong direct relationships with video content owners from social media networks.
Planned and scheduled filming and content reviews promptly within budget.
Wrote and edited scripts, and posted blog and SMS content.
Facilitated legal releases and license agreements, and managed special projects, workshops and events in the Bay Area.
Developed effective ways to gather employee requests for workflow and disseminate them to directors and executive members.
Recruited office staff, actors, and production crew.

International Conference Coordinator

University of Tokyo, School of Medicine

Tokyo, Japan

2005.06 - 2007.06

Coordinated International Conferences.
Translated conference materials from Japanese to English.
Invited panelists, speakers, lecturers from overseas.
Managed travel arrangements, published journals and newsletters at School of Medicine.