Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Languages
Timeline
Generic

Tomomi Goldstein

San Gabriel

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Starbucks Coffee Company. Expert in cash handling and customer service, achieving significant improvements in efficiency and team productivity. Skilled in fostering teamwork and maintaining high standards of cleanliness, consistently exceeding employer expectations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Part Time Shift Leader

Kanmi Inc.
Arcadia
11.2024 - Current
  • Adhered to all health code regulations while preparing food items for customers.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Resolved customer complaints promptly and professionally.
  • Analyzed sales data to identify trends and areas for improvement.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance and provided feedback for improvement.
  • Assisted in training new employees on shift operations.

Restaurant Hall Staff Member

Yuzuan, Monogatari Corporation
Saitama
12.2022 - 08.2023
  • Facilitated payment transactions accurately while adhering to cash handling best practices for maximum security measures.
  • Increased revenue through upselling menu items based on customer preferences or dietary restrictions when appropriate.
  • Regularly checked on guest satisfaction during dining experience, making necessary adjustments to exceed expectations and provide a memorable visit.
  • Assisted in training new employees on restaurant procedures, improving overall team efficiency and consistency.
  • Collaborated with kitchen staff for accurate order placement, ensuring timely food preparation and delivery.
  • Streamlined table turnover by quickly clearing and resetting tables, resulting in increased seating capacity.

Shift Supervisor

STARBUCKS COFFEE COMPANY
Saitama
07.2009 - 03.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Completed cash and credit card transactions accurately using POS software.

Room Service Attendant

Tokyo Disneyland Hotel, Mirial Resort Hotels
Chiba
05.2008 - 01.2012
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
  • Uphold strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
  • Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
  • Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
  • Provided excellent customer service through friendly interactions and attentive response to guests' needs.
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Actively participated in ongoing training programs to continuously improve job performance and knowledge of industry best practices.

Shift Supervisor

STARBUCKS COFFEE COMPANY
Tokyo
08.2006 - 04.2008
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Resolved customer complaints in a timely manner.
  • Monitored staff performance to ensure quality standards were met.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Provided on-the-job training to new staff members.
  • Collaborated with management to plan special events or promotions.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Assisted upper management with daily operations to meet standards of service and quality.

Barista

STARBUCKS COFFEE COMPANY
Vancouver
12.2005 - 06.2006
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Receptionist

Shane English School
Saitama
08.2004 - 05.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Bar Staff Member, Sake Taster

Keio Plaza Hotel
Tokyo
04.1999 - 09.2003
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
  • Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
  • Maintained a clean and organized bar area for an enjoyable customer experience.
  • Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
  • Promoted special events at the bar through engaging conversations with customers and social media updates.
  • Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
  • Reduced waste by closely monitoring inventory levels and implementing effective stock rotation practices.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

TESOL - Diploma of Teaching English to Speakers of Other Languages

Winfield College
Vancouver, Canada
11.2005

High School Diploma -

Kawaguchi Municipal High School
Saitama, Japan
03.1999

Skills

  • Strong teamwork
  • Cleanliness and hygiene
  • Foreign language skills
  • Customer service
  • Food safety
  • Cash register operation
  • Communication skills
  • Shift leadership

Hobbies and Interests

  • Crocheting
  • Sewing

Languages

Japanese, Native or Bilingual

Certification

  • CAlifornia Food Handler Training Certificate Program of Premier Food Safety

Languages

Japanese
Native/ Bilingual

Timeline

Part Time Shift Leader

Kanmi Inc.
11.2024 - Current

Restaurant Hall Staff Member

Yuzuan, Monogatari Corporation
12.2022 - 08.2023

Shift Supervisor

STARBUCKS COFFEE COMPANY
07.2009 - 03.2016

Room Service Attendant

Tokyo Disneyland Hotel, Mirial Resort Hotels
05.2008 - 01.2012

Shift Supervisor

STARBUCKS COFFEE COMPANY
08.2006 - 04.2008

Barista

STARBUCKS COFFEE COMPANY
12.2005 - 06.2006

Receptionist

Shane English School
08.2004 - 05.2005

Bar Staff Member, Sake Taster

Keio Plaza Hotel
04.1999 - 09.2003

TESOL - Diploma of Teaching English to Speakers of Other Languages

Winfield College

High School Diploma -

Kawaguchi Municipal High School

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