Tomona McGrath

Assist customers on teller line, drive-up window, telephone, and via email in a prompt and courteous manner with transactions including deposits, check cashing, withdrawals, account and wire transfers, bank checks, account maintenance, loan and credit card payments. Deactivate and report fraudulent use of debit cards. Maintain accurate teller cash drawer and adhere to safety, security, confidentiality, and customer verification policies and procedures.

Greeted customers and helped with product questions, selections, and purchases. Utilized upselling techniques to promote additional products and increase sales. Managed cash register after end of shift to balance and record accurate transactions. Additional employment dates: June 2014 to September 2015.

Researched new product lines. Placed orders for grocery, beer, wine, liquor, and miscellaneous items. Priced inventory to maximize profits and merchandised same. Reorganized store layout to successfully increase sales. Operated POS to process cash, credit card, check, and charge account transactions. Trained new employees. Delivered excellent customer service while balancing the needs of multiple customers in a fast paced environment.

Additionally employed as Sales Cashier April 2019 to May 2020 and November 2017 to September 2018.

Assisted customers with finding that perfect piece for themselves or as a gift in luxury jewelry store specializing in treasure coin collections from shipwrecks around the world as well as unique land finds from the Greek Empire. Delivered outstanding customer service to grow customer base. Operated register and opened/closed store. Key holder.

On site and evening innkeeper at classic Victorian, Select Registry Inn listed on National Register of Historic Places. Responded to all guest questions in a prompt and professional manner. Provided exceptional service to guests upon check-in. Collected payments, booked reservations on line as well as walk-in arrivals, prepared afternoon tea, and assisted housekeeping department.

Utilized Springer Miller Software to make lodging reservations via in-person, phone, or online contact. Assisted in selling and organizing activities. Researched guest transactions, ran arrival\departure and in-house listing reports. Conducted room inspections and completed data entry projects. Operated switchboard for incoming calls to guests as well as other Sugarloaf departments to ensure quality guest experience. Completed daily drawer reconciliation and cash deposits.

Used portable devices to maintain system records by scanning items delivered to homes and businesses. Placed packages and letters in mailboxes. Engaged customers with pleasant demeanor and offered to help with mail-related issues. Picked up outgoing mail from collection and mail boxes.

Photographed, inspected, inventoried, advertised, and booked vacation cottages and houses. Prepared leases and arrival packages. Managed rental availability calendars.