Tomonica Jenkins-oes
Shreveport,LA
Summary
Dedicated banking professional known for precision and reliability in cash management roles. Background includes managing high-volume cash transactions and ensuring adherence to strict security protocols. Emphasizes collaboration and adaptability to meet team goals and customer needs while demonstrating strong analytical and problem-solving skills. Professional with strong background in financial services, known for precision and reliability. Skilled in cash handling, security protocols, and transaction processing. Adept at collaborating with teams to achieve seamless operations and adapt to changing requirements. Recognized for integrity, attention to detail, and excellent customer service. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
MSR VAULT TELLER
BARKSDALE FEDERAL CREDIT UNION
04.2019 - Current
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Properly processed deposits, withdrawals and payments for average of 30 customers daily.
- Cross-sold credit cards, loans and other bank products.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Upheld strict confidentiality standards regarding sensitive information pertaining to both customers and co-workers alike, preserving trust within the workplace environment.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Assistant Customer Service Manager
WALMART
10.2003 - 04.2019
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers
Education
High School Diploma -
BENTON HIGH SCHOOL
Benton, LA05.1995
Skills
- Delivery planning
- Customer service and support
- Cash counting
- Deposit and withdrawal management
OBJECTIVE
To gain experience and to further my career. I believe I can be a very great asset to any company. I'm a very hard-worker and quick learner.
I put a lot of pride and integrity into my work. I'm very people friendly, oriented, and have the able to multi-task well working with others.
I want to be transparent that I don't have direct experience in the role of PCT care for patients, but I'm very eager to learn and grow. I have
previous experience in assisting with the care of providing great care for elderly patients
Timeline
MSR VAULT TELLER
BARKSDALE FEDERAL CREDIT UNION
04.2019 - Current
Assistant Customer Service Manager
WALMART
10.2003 - 04.2019
High School Diploma -
BENTON HIGH SCHOOL
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