Summary
Work History
Education
Skills
Quote
Timeline
BusinessAnalyst
Tomorrie Anice Cook, MA

Tomorrie Anice Cook, MA

Program Administrator
Los Angeles,CA

Summary

Accomplished Social Services Administrator with broad-ranging expertise in operations management and program administration. Highly skilled in overseeing projects and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions.

Work History

Program Manager - Consultant

Women's Leadership Project
Los Angeles, CA
2023 - Current
  • Responsible for program administration and fiscal recordkeeping
  • Monitored contract requirements, invoices and receivables to maintain grant eligibility
  • Created and managed budgets for travel, training and teambuilding activities.
  • Analyzed performance data and forecasted business results for upper management.
  • Developed and improved curricula, course formats and lesson presentations for partnering high schools
  • Built and updated evaluation and survey tools to monitor and improve effectiveness of courses.
  • Collaborated with program director and founder on strategic planning and annual events

Family Services Enrollment Coordinator

Crystal Stairs Inc
Los Angeles, CA
2016 - 2022
  • Provided daily management of Family Services calling queue, in-take, and case management teams and supervisors (provided direct oversight to approximately 45 line staff and 4 supervisors)
  • Oversaw enrollment of approximately 1200 families into child care subsidy programs per month
  • Interpreted Statement of Work and funding policies to implement child care subsidy programming
  • Monitored program activities and participation to assess utilization and close service gaps.
  • Responsible for providing training, leadership and coaching
  • Conduct staff meetings and frequent check-ins
  • Responsible for analysis of key program indicators to ensure program viability
  • Partnered with program management on recommendations, process improvements and corrective action plans.
  • Maintained exacting quality standards of above 90% compliance based on contractual obligations
  • Developed and delivered training manuals, modules and instruments for all department staff onboarding, development, assessment and evaluation
  • Managed scheduling and approving all ADP activity including requests for time off
  • Represented agency on multiple county-wide work groups and initiatives including review of recommendations for Title V policy amendments
  • Collaborated with Finance Department to ensure accurate and timely child care payments
  • Liaised between Child Care Subsidy Programs, agency management and outside stakeholders

Behavior Interventionist

Easter Seals Southern California
Los Angeles, CA
2015 - 2016
  • Provided one-on-one specialized behavior intervention treatment and services to children with Autism Spectrum Disorders, developmental delays and developmental disabilities
  • Implemented Applied Behavior Analysis (ABA) strategies and programs that are developed to evaluate progress toward gaining skills and behavior reduction plans to decrease behaviors of concern
  • Assisted students in effectively navigating social and academic environments by building repertoire of skills.
  • Implemented behavioral plans designed by IEP teams for students with behavior disorders or other special conditions to help meet special education students needs.
  • Utilized frequency charting, duration charting, time sampling and interval observations for appropriate behavior intervention in home, school and community environments.
  • Provided parent and community education
  • Assisted in training of staff, parents and students in specialized instructional strategies and techniques used in behavior intervention.
  • Adapted classroom activities, assignments and materials to provide educational opportunity for special education students to participate in classroom activities.
  • Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities.
  • Participated in monthly Clinical Team Meetings.

Program Supervisor

Drew Child Development Corp., Alt. Payment Program
Los Angeles, CA
2010 - 2013
  • Oversaw team reporting, performance and quality assurance for group of 15 personnel.
  • Audited case files for accuracy and timeliness
  • Resolved escalated client concerns from parents and child care providers
  • Analyzed program effectiveness to optimize workflows.
  • Responsible for staff development, training and evaluation
  • Managed scheduling and approving requests for time off
  • Designed and implemented program policies, frameworks and toolkits for change management processes.
  • Ensured compliance with Los Angeles County Department of Public Social Services (DPSS) Contract objectives and timelines as identified in Statement of Work
  • Responded to inquiries from auditors, contract monitors and other LA County personnel
  • Collaborated with Finance Department to ensure accurate child care payments
  • Collaborated with community leaders, organizations and public agencies including Los Angeles County DPSS contract negotiations workgroups to promote programs within community
  • Facilitated workshops, meetings and conferences associated with program.

Eligibility Worker

Drew Child Development Corp., Alt. Payment Program
Los Angeles, CA
2004 - 2010
  • Provided comprehensive case management, including verification of eligibility, program enrollment, and certification/ recertification of parents and families
  • Authorized and approved allocation of child care payments
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Maintained accurate, current and confidential parent records in web-based and internal databases
  • Determined eligibility of selected licensed or license-exempt child care providers
  • Coordinated with other departments to promote prompt processing of client applications.
  • Ensured ongoing program compliance of program participants and child care providers
  • Interacted with Los Angeles County DPSS Eligibility Workers, GAIN workers, employers, and school representatives to ensure client participation.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.

Education

Masters of Arts - Human Development, Leadership in Education and Human Services

Pacific Oaks College

Bachelor of Arts - African American Studies, Sociology Concentration

University of California
Los Angeles (UCLA)

Undergraduate Coursework, African American Studies -

University of California
Berkeley (CAL)

Skills

  • Reliable & Trustworthy
  • Supervision & Leadership
  • Training & Development
  • Team Management
  • Staff Hiring and Evaluations
  • Planning & Organizing
  • Recordkeeping and Data Input
  • Performance Quality Assurance
  • Policy and Procedure Improvements

Quote

Never, never rest contented with any circle of ideas, but always be certain that a wider one is still possible.
Pearl Bailey

Timeline

Program Manager - Consultant

Women's Leadership Project
2023 - Current

Family Services Enrollment Coordinator

Crystal Stairs Inc
2016 - 2022

Behavior Interventionist

Easter Seals Southern California
2015 - 2016

Program Supervisor

Drew Child Development Corp., Alt. Payment Program
2010 - 2013

Eligibility Worker

Drew Child Development Corp., Alt. Payment Program
2004 - 2010

Masters of Arts - Human Development, Leadership in Education and Human Services

Pacific Oaks College

Bachelor of Arts - African American Studies, Sociology Concentration

University of California

Undergraduate Coursework, African American Studies -

University of California

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