Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tomoya Hasegawa

7000 Hawaii Kai Dr Honolulu

Summary

Always motivated with an outgoing personality while staying professional. Hardworking and passionate about providing the best 'Omotenashi' to every customer in order to facilitate a special dining experience for everyone.

Overview

2
2
years of professional experience

Work History

Server

Appetito Craft Pizza & Wine Bar
02.2023 - 01.2024
  • Gained and demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining great service quality.
  • Served food and beverages promptly with focused attention to customer needs, which I learned in the Japanese culture that I am from.
  • Took lead in a solo position to work irregular hours in the morning for private dining events.
  • Was frequently assigned to VIP tables, which helped me learn new aspects in hospitality and service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided good service in Japanese to many Japanese tourists that we have here in Hawaii.
  • Contribution to increase new regular customers.
  • Took action in solving issues with negative feedback from customers, especially with Japanese customers.

Car Dealer

Toyota Mobility Tokyo
04.2022 - 12.2022
  • Developed strong relationships with clients, resulting in repeat business and referrals, along with actual purchases on the spot.
  • Conducted thorough market research to stay current on industry trends and competitor offerings, even those not from Japan.
  • Participated in regular training sessions to stay informed about new vehicle models, features, and technologies as they were released.
  • Sold 3 cars in my first month of employment.
  • Gained skills and different ways to provide 'omotenashi' to customers.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Always focused on verbal strategies to maximize customer satisfaction and sales.

Education

Bachelor Of International Relationship - Policy Management

Nihon University
2-31-145 Bunkyo-town Mishima-shi Shizuoka 4110033
03.2022

Skills

  • Hard Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Japanese Skill
  • Open-minded
  • Always happy

Languages

Japanese
Native or Bilingual

Timeline

Server

Appetito Craft Pizza & Wine Bar
02.2023 - 01.2024

Car Dealer

Toyota Mobility Tokyo
04.2022 - 12.2022

Bachelor Of International Relationship - Policy Management

Nihon University
Tomoya Hasegawa