Tomoya Hasegawa
7000 Hawaii Kai Dr Honolulu
Summary
Always motivated with an outgoing personality while staying professional. Hardworking and passionate about providing the best 'Omotenashi' to every customer in order to facilitate a special dining experience for everyone.
Overview
2
2
years of professional experience
Work History
Server
Appetito Craft Pizza & Wine Bar
02.2023 - 01.2024
- Gained and demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining great service quality.
- Served food and beverages promptly with focused attention to customer needs, which I learned in the Japanese culture that I am from.
- Took lead in a solo position to work irregular hours in the morning for private dining events.
- Was frequently assigned to VIP tables, which helped me learn new aspects in hospitality and service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided good service in Japanese to many Japanese tourists that we have here in Hawaii.
- Contribution to increase new regular customers.
- Took action in solving issues with negative feedback from customers, especially with Japanese customers．
Car Dealer
Toyota Mobility Tokyo
04.2022 - 12.2022
- Developed strong relationships with clients, resulting in repeat business and referrals, along with actual purchases on the spot.
- Conducted thorough market research to stay current on industry trends and competitor offerings, even those not from Japan.
- Participated in regular training sessions to stay informed about new vehicle models, features, and technologies as they were released.
- Sold 3 cars in my first month of employment.
- Gained skills and different ways to provide 'omotenashi' to customers.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Always focused on verbal strategies to maximize customer satisfaction and sales.
Education
Bachelor Of International Relationship - Policy Management
Nihon University
2-31-145 Bunkyo-town Mishima-shi Shizuoka 4110033 03.2022
Skills
- Hard Work Ethic
- Exceptional customer service
- Guest Engagement
- Japanese Skill
- Open-minded
- Always happy
Languages
Japanese
Native or Bilingual
Timeline
Server
Appetito Craft Pizza & Wine Bar
02.2023 - 01.2024
Car Dealer
Toyota Mobility Tokyo
04.2022 - 12.2022
Bachelor Of International Relationship - Policy Management
Nihon University
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