Tomás Loera
Chula Vista,CA
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
7
7
years of professional experience
Work History
Service Technician
Greystar Property Management
04.2023 - Current
- Diagnosed and repaired HVAC systems to ensure optimal performance and tenant comfort.
- Conducted routine inspections of property systems, identifying maintenance needs proactively.
- Assisted in managing work orders, prioritizing tasks based on urgency and tenant requests.
- Collaborated with vendors to coordinate repairs and service delivery for various property systems.
- Trained junior technicians on safety protocols and efficient repair techniques to enhance team performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
Loss Prevention Officer
Bloomingdale's
San Diego, CA
01.2023 - 04.2023
- Monitored surveillance systems to detect and prevent theft.
- Conducted regular audits of inventory to ensure accuracy and compliance.
- Collaborated with store management to develop loss prevention strategies.
- Trained staff on loss prevention protocols and effective customer service techniques.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Conducted daily store walk-throughs to identify potential security risks.
Store Manager
Reef and Reptile Company
Chula Vista, CA
04.2022 - 12.2022
- Managed daily store operations, ensuring optimal customer service and efficient inventory management.
- Trained and mentored staff on sales techniques and product knowledge for improved performance.
- Developed and implemented merchandising strategies to enhance product visibility and sales.
- Analyzed sales data to identify trends, adjusting inventory levels to meet customer demand.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Owner Services Agent
Welk Resorts
San Diego, CA
10.2021 - 04.2022
Security Officer
Scripps Mercy Hospital
San Diego, CA
04.2021 - 09.2021
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security Officer
Job Corps Center
Imperial Beach, CA
04.2019 - 04.2021
- Monitored facility premises to ensure safety and security compliance.
- Conducted regular patrols to identify and mitigate potential hazards.
- Responded promptly to emergency situations, ensuring appropriate action taken.
- Assisted in training new staff on safety protocols and operational procedures.
- Documented incidents accurately in daily logs for record-keeping purposes.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Officer
Town and Country Hotel
San Diego, CA
09.2018 - 07.2019
- Collaborated with law enforcement during investigations as needed.
- Implemented security measures to enhance overall site safety and efficiency.
- Provided exceptional customer service while maintaining security standards at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Education
Bachelor of Science - Business Administration
National University
San Diego, CA2014
Bachelor of Science - Business Administration
University of Phoenix
San Diego, CA2013
Skills
Installation and repair
Preventive Maintenance
Customer service
Flexible and adaptable
Troubleshooting skills
Documentation and reporting
Analytical thinking
Drywalling
Verbal and written communication
Incident reporting
Emergency response
Hospitality and accommodation
Attention to detail
Preventive Maintenance
Customer service
Troubleshooting skills
Flexible and adaptable
Problem and issue resolution
Power tool proficiency
Repair techniques
Documentation and reporting
Equipment troubleshooting
Professional and courteous
Analytical thinking
Customer relationship management
Scheduling and coordination
Work documentation
Client relationship management
Report generation
Drywalling
Plumbing
Mechanical tools
Hand tools
Verbal and written communication
Incident reporting
Emergency response
Maintenance and repair
Work order prioritization
Hospitality and accommodation
Equipment installation
System repairs
Timeline
Service Technician
Greystar Property Management
04.2023 - Current
Loss Prevention Officer
Bloomingdale's
01.2023 - 04.2023
Store Manager
Reef and Reptile Company
04.2022 - 12.2022
Owner Services Agent
Welk Resorts
10.2021 - 04.2022
Security Officer
Scripps Mercy Hospital
04.2021 - 09.2021
Security Officer
Job Corps Center
04.2019 - 04.2021
Security Officer
Town and Country Hotel
09.2018 - 07.2019
Bachelor of Science - Business Administration
National University
Bachelor of Science - Business Administration
University of Phoenix