Tom Schmidt

Seasoned professional at HappyOrNot in the United States, a leading Finnish instant feedback company renowned for its customer satisfaction measurement terminals. Proven expertise in driving revenue through calls to existing customers such as big ticket names like Macys, Disney, Greenbay Packers, City Airports, Universities and small/ medium sized businesses. Contacting them 1, 2, or 3 months out from renewal start date in upselling their subscription-based renewals and additional products/services. Ensuring comprehensive coverage and personalized attention for each customer by showing product capabilities and price negotiations. A results-driven individual who thrives on building lasting customer relationships and consistently surpassing targets in the dynamic realm of customer satisfaction.

Experienced manager with 5 years of dedicated service at Carahsoft, specializing in the public sector. Adept communicator with a focus on managing on average an 15 million dollar pipeline in SaaS products and implementing best practice solutions. Proven track record in identifying and capitalizing on renewal and cross selling opportunities across the organization. Elevated responsibilities in the last 6 months, leading the customer success team, ensuring seamless deployment of Splunk for newly acquired customers, and proactively introducing upsell solutions, trainings, or schedule demo's with an Engineer to enhance their environment day to day performance. A results-driven professional with a commitment to excellence in customer engagement and strategic account management

Extensive knowledge of custom built PCs. Proactively assisted customers in person and over the phone, demonstrating product features to enhance customer understanding. Committed to delivering exceptional customer service and contributing to sales growth. Specialized in closing sales by articulating the cost effectiveness and ef ciency gains of choosing a custom-built PC over mainstream brands. A persuasive advocate for personalized technology solutions.